This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.
I get the following message when I try and log in:
Your account has been locked.
We've detected some activity that violates our Microsoft Services Agreement and have locked your account.
Unlocking your account
To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.
I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:
This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.
We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.
All duplicate requests will be closed and responses will be sent on the original escalation.
Sincerely
Microsoft Customer Protection
I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
i filled out the form and they responded in about a day saying that i have a case worker and that theyve sent an email notifying whoever, but well see if anything comes from it and ill inform you guys
Can't Access your account? Escalate your issue to Microsoft Account Specialist Team.https://answers.microsoft.com/en-us/outlook_com/forum/oaccount-oother/how-do-i-escalate-my-issue-to-account-specialist/77ca552a-1083-4e0b-9adc-5be00d8f9a10
how long on average does it take for them to get back to you?
have sent of some forms before the one above and heard nothing.
be good to know if i just need to be patient or if need to just give up
Can't Access your account? Escalate your issue to Microsoft Account Specialist Team.https://answers.microsoft.com/en-us/outlook_com/forum/oaccount-oother/how-do-i-escalate-my-issue-to-account-specialist/77ca552a-1083-4e0b-9adc-5be00d8f9a10
Fill this form out its micosoft Escalate team https://support.microsoft.com/en-us/supportrequestform/d75c9d92-a918-3a46-52bd-565a528f1b64
I have the same issue. Been locked out for 7 days now and have sent of the form. i got given a link by someone from microsoft over the phone as well which i did 48 hours ago and havent heard back from anyone. It says it should take 24 hours. Is there anyone who can call me and sort it out over the phone or atleast give me an update on my account. Stressing out over this as need my email back!