This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.
I get the following message when I try and log in:
Your account has been locked.
We've detected some activity that violates our Microsoft Services Agreement and have locked your account.
Unlocking your account
To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.
I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:
This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.
We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.
All duplicate requests will be closed and responses will be sent on the original escalation.
Sincerely
Microsoft Customer Protection
I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You may want to consider using it buy something. You’re still able to place an order over the phone.
I just thought I would add my two cents, as I went through this process with Microsoft.
They locked my account in July 2020 and through arbitration, I just found out exactly what the problem was. They gave me no reason except for that I violated their terms of service. I made lots of calls and filled out lots of forms and got very little info except that there was no way they would unlock my account, and I violated their terms of service. After reading in this thread or another thread (https://answers.microsoft.com/en-us/outlook\_com/forum/all/microsoft-account-locked-compliance-lock/c99f2fd3-c03f-414e-83f2-eb9eba2db4b3?page=1) I discovered that I could go to arbitration and I decided to do that. I spent $200 but microsoft paid me that back in a month. After going back and forth with inside council and outside council, I found out there was an photo on my OneDrive that violated their terms of service. It had an image their AI deemed inappropriate. With a little more back and forth I finally was told what the image was, it was a joke, but in this ZERO TOLERANCE world they shut down my account. They are not going to turn it back on. Fortunately, all of the data I had across all of my microsoft services attached to that account and email address was backed up locally on my computer, so I didn't lose anything. If it wasn't backed up, it would now be lost to me forever.
So as a word of caution, which may be too late in this thread, do not rely solely on the cloud as your source of data.
I was able to create a new MS account with a different email address and everything is fine.
I can't tell you what the offending was, but it got into the OneDrive, because my Samsung phone was started automatically backing up WhatsApp images from group chats to the OneDrive instead of the Samsung server. Samsung made this change in July 2020, and that is what triggered the AI to close my account.
I have the same problem. I'm waiting around 60 days now. It's just disgusting. PLEASE HELP ME MICROSOFT!!!
Youre account isnt lost these people at the start of the wscalation honestly have no idea what they were doing,persistence is keY, DO NOT accept no for an answer at the start i was told my account was locked forever with nothing they could do, in reality they didnt know what the f they were doing, I ended up filing a disputr through the BBB and thay worked like a charm, got contacted by an agent comepletly different department and team then the people that just said sorry the whlle time, i undeniably proved that i was the owner of my account, and what they did was an account transfer , microsoft tool all data and achievements and bougjt product to due with microsoft/xbox like my profile, and transferred it to a whole new email, boom fixed.!after two months of complete ignorance; lost my old email contents such as mail and stuff but i mainly ised this email for gaming so i didnt mind, to this day i get emails from the “escalation team” that failed me horribly, stating that my account is unretrievable in any aspect of it, as im playing on mu 10 year account , shows microsoft has no solid communication from down up, was a mightmare and a half, dont give up! file a report through bbb
whats BBB? Can you send a link ?
ya i would just say that the ban was for no reason and just keep at it, ive made a secondary account too play on but i still keep messaging them and havent got a response like that, only from people trying too contact them. i wouldnt accept a response like that either though
Read my most recent post, dont give up its illegal for them to strip that account from you xbox wise, your mkney, your time and effort, i had all info switched to a whole diff email, my accounts back jist the same and enjoying my games.