Microsoft (Hotmail) Account Locked (Compliance Lock)

Anonymous
2019-12-22T20:39:53+00:00

My Microsoft account is locked with Compliance Lock since for 11 days now, with no end in sight.

I get the following message when I try and log in:

Your account has been locked.

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I have completed the Account Reinstatement form ((https://www.microsoft.com/en-ca/concern/AccountReinstatement)) and got this reply:

This is an automated message to let you know we have received your inquiry regarding your Microsoft account. Your request number is xxxxxxxxx and we will get back to you as soon as we are able. Please do not submit additional requests as this will add additional volume and only slow our response.

We sincerely apologize for this delay as we know this means you may not have access to your account. We are working to resolve your case and will update you as soon as we have additional information.

All duplicate requests will be closed and responses will be sent on the original escalation.

Sincerely

Microsoft Customer Protection

I still haven't heard back. I can't access my email/contacts/calendar/OneDrive and it's very frustrating. I have important emails I cannot access. There is supposed to be contact within 24 hours – it is now 11 days!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-03T17:09:30+00:00

    I started this thread December of 2019. I gave up on a resolution 2 months into it and created a new account.

    9 months later I still haven't heard back from. Microsoft tech support.

    As you can see in this thread, they randomly lock out Hotmail accounts and never respond.

    Good luck

    Yo read my most recent post about all this, persistence is key, file a dospite through BBB and be honest, theres no comminication from bottom” escalation team or that dumb ticket they make uou fill out” to the top , as soon as i filled through BBB i was contacted and resolved the same day, microsoft escalation and assistance when it comes to this stuff is a joke, they honestly shlild of paid me for the amint of time and effoet it took to get a hold of someone who was useful lol gl to all,

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  2. Anonymous
    2020-09-03T17:02:03+00:00

    Youre account isnt lost these people at the start of the wscalation honestly have no idea what they were doing,persistence is keY, DO NOT accept no for an answer at the start i was told my account was locked forever with nothing they could do, in reality they didnt know what the f they were doing, I ended up filing a disputr through the BBB and thay worked like a charm, got contacted by an agent comepletly different department and team then the people that just said sorry the whlle time, i undeniably proved that i was the owner of my account, and what they did was an account transfer , microsoft tool all data and achievements and bougjt product to due with microsoft/xbox like my profile, and transferred it to a whole new email, boom fixed.!after two months of complete ignorance; lost my old email contents such as mail and stuff but i mainly ised this email for gaming so i didnt mind, to this day i get emails from the “escalation team” that failed me horribly, stating that my account is unretrievable in any aspect of it, as im playing on mu 10 year account , shows microsoft has no solid communication from down up, was a mightmare and a half, dont give up! file a report through bbb

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  3. Anonymous
    2020-08-31T04:08:25+00:00

    Hi KanataSparxx,

    I've sent you a private message, kindly click on this link to view it.

    Thanks.

    Regile Reb, 

    is there anything you can do with my case? This is crazy that i am locked out for no reason.

    On Thursday Aug 20^th^, for some reason I was no longer able to sign into my account with Microsoft. I have a Microsoft 365 home account for me and 5 other people.  The other accounts are still valid with Microsoft, but they have shut down and locked me out of my primary account

    On Friday, Aug 21, I submitted a request to unlock my account at this URL https://support.microsoft.com/en-us/help/13997/microsoft-account-locked-private,  and heard no response.  On Thursday, Aug 27, I submitted another request, and later got the response below in RED.

    I have no idea what I could have possibly done.  I checked the code of conduct, and I haven’t violated any of the codes.

    How can I re-instate my account,  or am I forever banned from using Microsoft products with my primary email address?

    What happens with the 5 people who I have shared the account with when it expires in Jan 2021.  They are part of my “Microsoft family” and sharing of Microsoft Apps.

    How do I find out what the issue was?  I certainly don’t want to repeat it in the future.

    Obviously being unable to log back into my account, means any information only on the web, and not synced on my computer, is forever lost to me if I can’t get back in. is Additionally, I can't use any Microsoft office products, with this locked user id, etc.

    I would appreciate any help you can give me.

    From: CDOC Case Management <cdoccm@microsoft.com>

    Sent: Thursday, August 27, 2020 8:03 PM

    Subject: SIR1964xxx - Concern Microsoft Services Account reset:I cannot access any Microsoft services using my Microsoft account

    Hi,

    Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement https://www.microsoft.com/servicesagreement/default.aspx#3_codeOfConduct.

    As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

    For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.

    Ann

    Microsoft Online Safety

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  4. Anonymous
    2020-08-20T18:53:40+00:00

    I started this thread December of 2019. I gave up on a resolution 2 months into it and created a new account.

    9 months later I still haven't heard back from. Microsoft tech support.

    As you can see in this thread, they randomly lock out Hotmail accounts and never respond.

    Good luck

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  5. Anonymous
    2020-07-07T14:33:54+00:00

    Same is with me. I have lost all my critical data. If I will not get back that data. I would have to end my life as I would be becoming insolvent

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