Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-15T19:57:05+00:00

    Hey People. This worked for me: I uninstalled KB4565483, uninstalled Office365 then reinstalled it. I'm able to launch and have Outlook successfully remain open. So far, I've rebooted, launched and had Outlook remain open multiple times.

    Hopefully this works for others out there.

    Cheers!

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  2. Anonymous
    2020-07-15T19:50:36+00:00

    One major problem for me:

    I get the classic "the system cannot find the path" error

    Upon checking,

    I do have a directory called C:\Program Files\Common Files\microsoft shared,

    but it does not contain "ClickToRun",

    so the

    solution cannot be applied.

    All suggestion most welcome

    (Outlook 365 on Win10 here, worked fine before today's patch)

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  3. Anonymous
    2020-07-15T19:37:25+00:00

    This worked on me 

    cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

    and then

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

    Aldo was the first person to reply with this answer, I think they should get the credit.  Nice one.

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