Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-05-29T18:03:04+00:00

    Peter, I'm still having the issue and am interested in your solution.  I have MS Office 365 and am experiencing the Outlook shutting down after a few seconds on my desktop where I run Outlook.  No issues on my laptop or anywhere else.  What is the "@--.onmicrosft.com" profile to which you referred?  Is it a new profile you just created?  Thanks for your help.

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  2. Anonymous
    2020-05-22T08:46:58+00:00

    I have now ditched the separate "Outlook" profile and added my email accounts (on different domains) under the @--.onmicrosoft.com profile which is the MS365 login and it all seems to work now.

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  3. Anonymous
    2020-05-18T14:50:00+00:00

    I have the same problem too, for a week or 2 now. Outlook desktop app opens - I see the app bar minimized in 1 corner of my screen, then closes after around 5 seconds.

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