Outlook - Android - Storage Use

Anonymous
2020-09-17T01:51:48+00:00

Hello,

I'm not the first one I think to ask this question, but I cannot find any satisfactory answer - Is their any way to control the space  used by the Outlook Android App?

I just removed the account the App was linked to this morning : it was going up to 1.2 G - managing 01 Email account - linked to 01 cloud.

Gmail app - to which 2 Emails account (same one and one other) are linked is using Gmail for a total space of 258 MB - and access to data, including files enclosed to the email, is as fast as with outlook app.

Even if I would like to keep going using Outlook app - it seams just to be impossible to use until the question is solved.

Hope Outlook developer will one day find the way around this question - or at least to allow to switch most of the data on the SD card.

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2021-01-19T06:53:02+00:00

    I'm getting no help from MS support here.  I tried escalating it with the team that support my business account.  But as they are a separate team it appears they have no escalation route.  I'll try again with the in-app support - although I've been cut off each time the storage crashes the OS and each new agent takes us back to square one.  Quoting the ticket number doesn't seem to help.

    I guess we'll just have to stop using Outlook....

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  2. Anonymous
    2021-01-19T09:46:53+00:00

    I'm getting no help from MS support here.  I tried escalating it with the team that support my business account.  But as they are a separate team it appears they have no escalation route.  I'll try again with the in-app support - although I've been cut off each time the storage crashes the OS and each new agent takes us back to square one.  Quoting the ticket number doesn't seem to help.

    I guess we'll just have to stop using Outlook....

    Hi, My Outlook seems to be running OK now - no reset needed since 5th Jan. The User Storage fluctuates day by day sometimes up to 10 or more Giga and then, just before it causes my phone to hit its storage limit, it drops way back to the MEGA byte range. I have no idea why. I can understand why those users who use paying mobile connections get annoyed - it must get very expensive. Perhaps they should sue Microsoft for using unnecessary high data transfers. (That was a joke)

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  3. Anonymous
    2021-01-19T09:57:19+00:00

    Mine still crashes.  But way before yours does in terms of storage.  Mine gives up at around 8Gb.  But there's still plenty of storage left overall (64Gb phone).  The error message from the OS is about the number of files, not storage per se.

    I left it in its crashed state about four nights ago - and overnight the storage shrunk again to the extent the phone fully recovered... but only for 36 hours.

    When talking to support this morning (ie the bit of MS that offers support to my business) they sort of suggested that as it was a non-MS account that was causing the problem it really wasn't anything to do with MS.  I didn't accept that point of view -but a bit pointless arguing.

    Hope it carries on working for you.  I'm now resigned to needing two email clients....

    Regards

    M

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  4. Anonymous
    2021-01-20T08:40:17+00:00

    Mine still crashes.  But way before yours does in terms of storage.  Mine gives up at around 8Gb.  But there's still plenty of storage left overall (64Gb phone).  The error message from the OS is about the number of files, not storage per se.

    I left it in its crashed state about four nights ago - and overnight the storage shrunk again to the extent the phone fully recovered... but only for 36 hours.

    When talking to support this morning (ie the bit of MS that offers support to my business) they sort of suggested that as it was a non-MS account that was causing the problem it really wasn't anything to do with MS.  I didn't accept that point of view -but a bit pointless arguing.

    Hope it carries on working for you.  I'm now resigned to needing two email clients....

    Regards

    M

    I spoke too soon. This morning my Outlook Storage is showing 16.49 Megabytes! Phone storage at 100% and nothing working until storage freed. So - once again - reset and re-setup IMAP account.

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  5. Anonymous
    2021-01-20T11:48:34+00:00

    Sorry to hear that.

    I got this message from the in-app support today.  Seems at last to be acknowledgement of some problem....

    I'll post here when anything significant happens.

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