Outlook - Android - Storage Use

Anonymous
2020-09-17T01:51:48+00:00

Hello,

I'm not the first one I think to ask this question, but I cannot find any satisfactory answer - Is their any way to control the space  used by the Outlook Android App?

I just removed the account the App was linked to this morning : it was going up to 1.2 G - managing 01 Email account - linked to 01 cloud.

Gmail app - to which 2 Emails account (same one and one other) are linked is using Gmail for a total space of 258 MB - and access to data, including files enclosed to the email, is as fast as with outlook app.

Even if I would like to keep going using Outlook app - it seams just to be impossible to use until the question is solved.

Hope Outlook developer will one day find the way around this question - or at least to allow to switch most of the data on the SD card.

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2021-09-08T21:04:40+00:00

    "I excitedly switched to external"

    I'm not trying to be a jerk - because I share your pain. (I just had and SD micro get corrupted about two weeks after installing it. I can't even format it anymore!) But, I cannot lie, the insipid stubbornness of Outlook not even blinking at what I imagined were your Dr. Frankensteinian whoops and hollers of presumed victory did give me a good laugh!

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  2. Anonymous
    2021-09-08T17:14:52+00:00

    For me it seemed like the app was behaving better the last few months, until about 2 weeks ago when my phone again ran out of storage due to outlook ballooning up to 3GB.

    That was when I discovered I could switch Outlook to use external (SD card) storage in the settings. I excitedly switched to external and it went through the motions of copying the data over, but then the internal storage stayed the exact same size. I wiped the data and cached and the internal and external storage grew within half a day both back to 3 GB. So external storage does absolutely nothing. I give up. Its hopeless.

    I think the size of the storage has a lot to do with pictures and attachments. My email is full of them so data consumption is large.

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  3. Anonymous
    2021-04-27T10:44:53+00:00

    I have now uninstalled Outlook 365 for Android. I found a very good free Email for Outlook in the Google Play Store. Apart from now and again an annoying advert it works very well with my IMAP account. It does not take up a lot of storage space. Problem solved as far as I am concerned.

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  4. Anonymous
    2021-04-20T08:42:46+00:00

    Hi all,

    After long time just reading in this thread, I finally want to contribute here as well. It's only with my experience and no solution beside wiping and reinstalling the app. I hope by keeping this thread alive and busy it gives this issue more weight and hopefully attention of capable support engineers.

    I have massive issue with the phone of my wife (Pixel 3a 64GB). Without following any pattern, the outlook app eats up all the phones memory untill the system almost stalls. After a fresh install of the app it could happen in days or weeks, even made it almost 2 month recently. That made me wondering if the issue was fixed but yesterday, again my wife complained about warning messages and a stalled system.

    My Pixel 2XL doesn't have this issue, although we both use pretty much the same accounts with IMAP.

    Had already a lengthy contact with the support wich was friendly but at the end not helpful for my particular issue. Just told me that a solution is in progress...

    Well, let's see what will happen

    Cheers

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  5. Anonymous
    2020-09-17T02:05:05+00:00

    Hi bj_253! This is Raech, an Independent Advisor and an Outlook.com user like you. I'm happy to help!

    Have you tried completely reinstalling the app? I've had a similar issue before and found that reinstalling helped reduce the storage used significantly.

    Sincerely,

    Raech

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