Outlook - Android - Storage Use

Anonymous
2020-09-17T01:51:48+00:00

Hello,

I'm not the first one I think to ask this question, but I cannot find any satisfactory answer - Is their any way to control the space  used by the Outlook Android App?

I just removed the account the App was linked to this morning : it was going up to 1.2 G - managing 01 Email account - linked to 01 cloud.

Gmail app - to which 2 Emails account (same one and one other) are linked is using Gmail for a total space of 258 MB - and access to data, including files enclosed to the email, is as fast as with outlook app.

Even if I would like to keep going using Outlook app - it seams just to be impossible to use until the question is solved.

Hope Outlook developer will one day find the way around this question - or at least to allow to switch most of the data on the SD card.

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2021-02-05T08:11:25+00:00

    It seems Outlook app for Android is having several problems with IMAP accounts at the moment.

    Since yesterday I cannot create or reply to mails on my IMAP accounts!

    The following error messages are displayed:

    a)       a)  While create a new mail or replying: “Failed to save draft on server!”

    b)      b)  While attempting to edit a not sent mail: ”Error adding recipient to message”.

    Memory consumption still fluctuates between 16 GB and a few hundred MB every few days.The Outlook.com account is working without any problem.

    Installed Outlook app version: 4.2103.0

    A reply from Microsoft support: Thanks for confirming, James. This particular issue was reported by other wonderful app users like you hence we reported this to our engineering team. They are investigating this to fix it however we currently do not have a turnaround time or an ETA on this one but yes, this will be definitely get fixed in one of the future updates. So please make sure to use the latest version of the app by simply enabling auto-update from the Google Play Store for Outlook Mobile App. We do apologize for the inconvenience caused. Thank you for understanding. We do appreciate your patience and cooperation in this matter. Please let us know if you need any other assistance with the Outlook Mobile App? We would be happy to help.

    This morning Outlook Storage again at >16GB. Phone at 100%. Caused WhatsApp to crash and I had to restore it from backup. Outlook only took 3 days this time to explode its User Storage. So, a reset yet again. Microsft Support has at least admitted there is a problem.

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  2. Anonymous
    2021-02-04T15:23:25+00:00

    It seems Outlook app for Android is having several problems with IMAP accounts at the moment.

    Since yesterday I cannot create or reply to mails on my IMAP accounts!

    The following error messages are displayed:

    a)       a)  While create a new mail or replying: “Failed to save draft on server!”

    b)      b)  While attempting to edit a not sent mail: ”Error adding recipient to message”.

    Memory consumption still fluctuates between 16 GB and a few hundred MB every few days.The Outlook.com account is working without any problem.

    Installed Outlook app version: 4.2103.0

    A reply from Microsoft support: Thanks for confirming, James. This particular issue was reported by other wonderful app users like you hence we reported this to our engineering team. They are investigating this to fix it however we currently do not have a turnaround time or an ETA on this one but yes, this will be definitely get fixed in one of the future updates. So please make sure to use the latest version of the app by simply enabling auto-update from the Google Play Store for Outlook Mobile App. We do apologize for the inconvenience caused. Thank you for understanding. We do appreciate your patience and cooperation in this matter. Please let us know if you need any other assistance with the Outlook Mobile App? We would be happy to help.

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  3. Anonymous
    2021-02-02T22:26:18+00:00

    So, I was looking for an answer to this question as well, as my app just.  Keeps.  Getting.  LARGER.

    The main issue I have is that it automatically downloads the past entire history of emails, and there is no way to prevent that.  This may be something that can be done, but it seems no one has any luck.

    I find it strange, as there's the option to change the date range on the desktop app, yet not the Android app.  I may just have to suffer with the rest of you.

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  4. Anonymous
    2021-02-02T08:40:33+00:00

    I try not to leave the phone in the charger overnight anymore.

    This appears to prevent the Outlook USER DATA memory from being overloaded beyond critical levels. It works for the Nokia 5.1 plus with A10 and it seems to work too on the Google Pixel 4a with A11.

    Here is an overview of Outlook USER DATA memory movements over the last few days:

    2021-01-25: 16GB -> after long charging over night

    2021-01-26: 203MB -> it wasn’t me!

    2021-01-29: 12GB -> on the rise again…

    2021-01-30: 2GB -> no charging over night

    The actual outlook version on my GP4a is 4.2101.1. -> just now an update was installed to 4.2102.1. 

    My Outlook User Storage shot up again last night to over 16GB. Phone apps stopped because phone storage at 100%. I have now cleared User Storage, reset up my IMAP account and will wait until it does it again!

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  5. Anonymous
    2021-01-30T10:37:26+00:00

    I try not to leave the phone in the charger overnight anymore.

    This appears to prevent the Outlook USER DATA memory from being overloaded beyond critical levels. It works for the Nokia 5.1 plus with A10 and it seems to work too on the Google Pixel 4a with A11.

    Here is an overview of Outlook USER DATA memory movements over the last few days:

    2021-01-25: 16GB -> after long charging over night

    2021-01-26: 203MB -> it wasn’t me!

    2021-01-29: 12GB -> on the rise again…

    2021-01-30: 2GB -> no charging over night

    The actual outlook version on my GP4a is 4.2101.1. -> just now an update was installed to 4.2102.1.

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