Hi, When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement" . It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct. " I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services. What I would like to know is: How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason) How will I retrieve my data and access my purchased and payed for licenses? Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March). Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage) Access to my Azure resources, connected to my MSDN subscription. My (payed) Skype-In phone number I use for my business. My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies. My digitally purchased XBOX games and apps (not a priority) I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable. It's been 14 days now... Please help! Regards, Reinto_123

I'm doing the same thing with italian media. But in these days in italy we had other issue....

I had a somewhat productive phone conversation with someone at 365 Tech Support Number: 866-425-4816. They led me to the following New support request form: http://aka.ms/1-1ols or https://support.microsoft.com/en-us/supportrequestform/d75c9d92-a918-3a46-52bd-565a528f1b64 Issue Title Office 365 I’m having problems receiving or using a security code Enter the email address (Microsoft account) affected by this issue: Enter your contact email address: Describe issue..... I did get some encouraging correspondence 24 hours later. I’ll post results.

Hi GV3, any update? Cheers, Jude.

Hi, I feel like I'm getting closer continuously call the 365 Office Service / Tech Support Number: 866-425-4816. Keep good notes of who you speak with and when. I'm waiting for 2 different people to get back to me. Not holding my breath. If they don't give me a positive resolution by Monday, I'm taking legal action. I got them to admit I wasn’t hacked, and they claim I did something to violate Mother Microsoft's Code of Conduct. The ONLY possible thing I did they could take issue with is a FUNNY email I forwarded to two of my best friends several days prior. It was an old video clip of a CBS interview with one of our politicians contradicting his current views. Imagine that. It was funny. A JOKE. I guess Microsoft’s PC police only allow jokes that involve the party they favor. It was not illegal, violate of threatening to anyone. It was a JOKE amongst friends. I had no idea Microsoft could punish someone so severely over a joke. I’ve been paying for 365 Office for 11 years. They have 20 years of family photos, all my personal contacts, personal/team/school calendars, 15 years of tax documentation, tons of misc. documents and all my saved email that I desperately need for coaching. 770 Gigs. Every email sent to me over the last 5 weeks is sitting in an inbox I’m locked out of. They won’t release of forward them. At this point I’d rather they reject my mail. At least people will know I haven’t received it. This is not my email account for newsletters, subscriptions, shopping, etc. This is the account I only give to family, friends, schools and the players/parents I coach. My point to all this is - Microsoft’s penalty against me is not warranted. To permanently LOCK me out of my entire digital life is way too severe. No warning. I am guilty of TRUSTING Microsoft. Now I’m spending a ridiculous amount of time rebuilding my data and battling them to get it back.

Sorry to say but you will fail with Microsoft. Crazy world of Microsoft. Trusted my data too and all gone. Simply one day after 10+ years and all my personal data gone. Pictures my dad who suddenly passes away last week all gone with photo backups from my phone. Stupid as I was to trust them my data! Now I know better. As a (Microsoft) Solution Architect I am committed to tell customers to not rely only on Azure / Office 365 alone. Better be careful!

Microsoft Account Locked (Compliance Lock)

Reported

Anonymous

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
How will I retrieve my data and access my purchased and payed for licenses?
- Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
- Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
- Access to my Azure resources, connected to my MSDN subscription.
- My (payed) Skype-In phone number I use for my business.
- My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
- My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

222 answers

Anonymous

2020-02-25T14:06:14+00:00

I'm doing the same thing with italian media. But in these days in italy we had other issue....
0 comments No comments
Anonymous

2020-02-26T18:10:37+00:00
I had a somewhat productive phone conversation with someone at 365 Tech Support Number: 866-425-4816. They led me to the following New support request form:

http://aka.ms/1-1ols

or

https://support.microsoft.com/en-us/supportrequestform/d75c9d92-a918-3a46-52bd-565a528f1b64
- Issue Title
- Office 365
- I’m having problems receiving or using a security code
- Enter the email address (Microsoft account) affected by this issue:
- Enter your contact email address:
- Describe issue.....
I did get some encouraging correspondence 24 hours later. I’ll post results.
0 comments No comments
Anonymous

2020-03-05T08:04:10+00:00

Hi GV3, any update?

Cheers,

Jude.
0 comments No comments
Anonymous

2020-03-05T17:54:08+00:00

Hi, I feel like I'm getting closer continuously call the 365 Office Service / Tech Support Number: 866-425-4816. Keep good notes of who you speak with and when. I'm waiting for 2 different people to get back to me. Not holding my breath. If they don't give me a positive resolution by Monday, I'm taking legal action. I got them to admit I wasn’t hacked, and they claim I did something to violate Mother Microsoft's Code of Conduct. The ONLY possible thing I did they could take issue with is a FUNNY email I forwarded to two of my best friends several days prior. It was an old video clip of a CBS interview with one of our politicians contradicting his current views. Imagine that. It was funny. A JOKE. I guess Microsoft’s PC police only allow jokes that involve the party they favor.

It was not illegal, violate of threatening to anyone. It was a JOKE amongst friends. I had no idea Microsoft could punish someone so severely over a joke. I’ve been paying for 365 Office for 11 years. They have 20 years of family photos, all my personal contacts, personal/team/school calendars, 15 years of tax documentation, tons of misc. documents and all my saved email that I desperately need for coaching. 770 Gigs.

Every email sent to me over the last 5 weeks is sitting in an inbox I’m locked out of. They won’t release of forward them. At this point I’d rather they reject my mail. At least people will know I haven’t received it. This is not my email account for newsletters, subscriptions, shopping, etc. This is the account I only give to family, friends, schools and the players/parents I coach.

My point to all this is - Microsoft’s penalty against me is not warranted. To permanently LOCK me out of my entire digital life is way too severe. No warning. I am guilty of TRUSTING Microsoft. Now I’m spending a ridiculous amount of time rebuilding my data and battling them to get it back.
0 comments No comments
Anonymous

2020-03-05T21:30:24+00:00

Sorry to say but you will fail with Microsoft. Crazy world of Microsoft. Trusted my data too and all gone. Simply one day after 10+ years and all my personal data gone. Pictures my dad who suddenly passes away last week all gone with photo backups from my phone. Stupid as I was to trust them my data! Now I know better. As a (Microsoft) Solution Architect I am committed to tell customers to not rely only on Azure / Office 365 alone. Better be careful!
0 comments No comments