Hi, When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement" . It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct. " I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services. What I would like to know is: How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason) How will I retrieve my data and access my purchased and payed for licenses? Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March). Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage) Access to my Azure resources, connected to my MSDN subscription. My (payed) Skype-In phone number I use for my business. My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies. My digitally purchased XBOX games and apps (not a priority) I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable. It's been 14 days now... Please help! Regards, Reinto_123

What was your pattern? Drop a new one every time they close it? And do you mean the compliance lock form?

Hi Unleash, How do I do the account form? Regards, Alex

Alex, this is the form that I'm told to fill in every time I try to login to my old account: https://www.microsoft.com/en-us/concern/AccountReinstatement I don't know if this is actually the same one Unleashed filled in repeatedly, but I really don't know what else he'd be talking about. I tried following his advice and filled in the form an additional two times this week, now have three unread forms that I'm just dreading will be the usual "you seriously violated our ToS, and we've locked you out forever! Have a great day!!!" runaround, since I finally am worrying over the fact that, who knows, maybe hackers HAVE gone into my account and started doing violable stuff. If so, I don't think these Microsoft humanoids will ever give me another chance and my account back. And all this is still going on, as the vast majority of this world is snuggling with their Xbox's and praising Microsoft for being the best and how Nintendo is the atrocious overpowered company who hates their fans and consumers. Even though Microsoft is the far worse culprit in that regard, and willing to tear their people apart, as long as it doesn't hurt themselves or their undeserving good reputation with the majority of the world.

Finally got a response for one of the forms I sent; same old message: “You did a violation of our ToS, f*** you as to what you actually did, your account is permanently closed, have a great day!” And this was after sending 3 forms where it was the 2nd one I filled that was responded to. How many times did you have to retry the form until an actual human asked for details?

I am having the same problem. Please help!

Microsoft Account Locked (Compliance Lock)

Reported

Anonymous

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
How will I retrieve my data and access my purchased and payed for licenses?
- Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
- Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
- Access to my Azure resources, connected to my MSDN subscription.
- My (payed) Skype-In phone number I use for my business.
- My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
- My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

222 answers

Anonymous

2020-11-20T21:39:52+00:00

What was your pattern? Drop a new one every time they close it? And do you mean the compliance lock form?
0 comments No comments
Anonymous

2020-11-22T05:03:01+00:00

Hi Unleash,

How do I do the account form?

Regards,

Alex
0 comments No comments
Anonymous

2020-11-23T23:28:52+00:00

Alex, this is the form that I'm told to fill in every time I try to login to my old account:

https://www.microsoft.com/en-us/concern/AccountReinstatement

I don't know if this is actually the same one Unleashed filled in repeatedly, but I really don't know what else he'd be talking about.

I tried following his advice and filled in the form an additional two times this week, now have three unread forms that I'm just dreading will be the usual "you seriously violated our ToS, and we've locked you out forever! Have a great day!!!" runaround, since I finally am worrying over the fact that, who knows, maybe hackers HAVE gone into my account and started doing violable stuff. If so, I don't think these Microsoft humanoids will ever give me another chance and my account back. And all this is still going on, as the vast majority of this world is snuggling with their Xbox's and praising Microsoft for being the best and how Nintendo is the atrocious overpowered company who hates their fans and consumers. Even though Microsoft is the far worse culprit in that regard, and willing to tear their people apart, as long as it doesn't hurt themselves or their undeserving good reputation with the majority of the world.
0 comments No comments
Anonymous

2020-11-24T13:45:01+00:00

Finally got a response for one of the forms I sent; same old message: “You did a violation of our ToS, f*** you as to what you actually did, your account is permanently closed, have a great day!” And this was after sending 3 forms where it was the 2nd one I filled that was responded to.

How many times did you have to retry the form until an actual human asked for details?
0 comments No comments
Anonymous

2020-11-25T04:28:24+00:00

I am having the same problem. Please help!
0 comments No comments