Microsoft Account Locked (Compliance Lock)

Microsoft have locked me out my email address I've had for 12+ years. So far, I have been locked out of my Microsoft email account for 5 + months now. Whenever I log in to my Microsoft email account, I am greeted with this dialog box message whenever I attempt to log in “our account has been locked, We've detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account to unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliance lock" and we'll get you to the right place”. I filled out the form with all the correct information over 5 + months ago, and I got the confirmation email on my other email that the form had been received and is being processed. It also said that I would get a reply within 24 hours with information, but I have not gotten any response so far. I've read several other community posts on here about this very issue, where people have been left without a reply and unable to access their account for months. I am scared that will happen to me too, as I have dozens of gigabytes of work files on my OneDrive, as well as all my internet accounts connected to the email address in question, leaving me unable to access said accounts permanently if I cannot get back into my Microsoft account.

I've gone through every possible form (6 or so as request by Microsoft of them really, that normal one, the ascr one and an internal escalation one). I've even called and hit numerous dead ends. I was told the recovery process is automated now and there’s literally nothing that technical specialists can do except for running me back to the forms over and over again to reset my account.  the ascr is just to recover password, not for compliance issues but Microsoft keeps telling me to keep trying the ascr form and compliance form every few days as I have done that already many times as requested by Microsoft.

I am very frustrated with the customer service offered by Microsoft because they have been extremely unhelpful in assisting me with this issue. I’ve also tried to contact Microsoft Outlook team via Facebook messenger and twitter and they say they will try to escalate the case and I will receive a response in 24 hours but nothing seems to work It’s just so ridiculous. Such a ridiculous way to treat a customer. I haven't done anything wrong with my account. If they were worried about something with my account we not email me and get me to secure it? Why jump straight to closing it for good. And having 0 communication with you customers is absolutely ridiculous.

There is literally no way to know what is going on with my account and no way to get in touch with them without it being a virtual agent which doesn't fully help as they just keep telling me to keep trying the ascr form and compliance form every few days as I have done that already many times as requested by Microsoft . This is so frustrating and disappointing on Microsoft's part. There is a serious lack of customer service, despite COVID repercussions as I have not heard from anyone in over 5 + months when the expectation set was 24 hours.  I’ve also tried posting my issue concern on the /r/Microsoft support thread but the bot only sends me an automated message telling me to submit both ascr form and compliance form….

P.S. Also, I have been looking at this issue and have seen many people having this issue too. In fact, in the Microsoft subreddit under the official support thread, many users have been posting about this and requesting help. Not only this issue is complained there, but it is being complained on the https://answers.microsoft.com/ .

Would someone help me? I’m honestly losing faith and support for Microsoft… im a nice person but since I am not getting any response or so from Microsoft, my blood is literally boiling...it’s just that it’s taken months now and other people have been having this issue too but Microsoft doesn't seem to be responding to those experiencing the issue of their Microsoft outlook/Hotmail email locked....This has been quite nerve racking and has caused several damages to my business etc... I have trusted Outlook and Microsoft with everything for the past many years.... There are MANY threads on this. Please help?

Yeah it sucks that a company this big cant help with something like that, makes me wish i chose ps4 all those years back. Cant imagine the anger of using it for work. Sadly looking at the rest of these comments nobody gets help. Its a **** system that leaves customers stranded. Wish you the best with your account but I doubt you will get help. Ive been going thru a similar process where they just tell me to send the request. Ive lost hope at this point with this god awful company. It drives me crazy but this truly is a **** company

So i have actually had my account unsuspended. I went through the Microsoft complaint procedure and someone in there complaints department has sorted this for me. I suggest you all raise complaints as well and i hope you are as lucky as me. I actually spoke to someone on phone, asked me to fill in recovery form again just so i could verify i am the account holder, and then she told the online safety team to unblock my account. My main concern was my xbox so i sent my email to xbox vice president phil spenser philsp@microsoft.com my email was then passed to complaints team. Google microsoft ceo email and then send email to that address i suggest if your query isnt xbox related.

its been 6 months and my account is back at last. I asked why it was suspended in first place and no reason was given. As i suspected from the beginning, it shouldnt have been suspended in first place. Just glad its all sorted. Best of luck to the rest of you and hopefully at somepoint they will destroy there evil algorithm that is blocking accounts for no reason

How did you start the process? Is that the legal dispute form? Which process did you use to contact Phil Spencer?

Hi Michael.

I'm in your same situation.

All that you did, I did and I did not have solution.

This is ridicoulus.

I can't believe such a big company has such bad service. Only via bots.

I lost all my files under OneDrive cloud. I can't see my photos again and it is frustrating.

I think all us have to go to Microsoft headquarters and break it all.