Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

222 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-10-20T01:43:49+00:00

    Hi Regile. Could you help me?

    My real account has been locked in last May 2020 and anybody can help me.

    I contacted with Microsoft support via reinstatment form or aka.ms/compliancelock form and always receive the same response:

    We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement.https://www.microsoft.com/servicesagreement/default.aspx#3_codeOfConduct.

    Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed.

    This represents Microsoft’s final communication regarding this account.

    I'm sure I did not violate the service agreements but Microsoft doesn't make a deep search for my problem.

    I have a Microsoft 365 familiar subscription since May 2016 and there are a lot of pictures from my life and my family in my OneDrive storage.

    I only want to get my photos back again. Is there a way to transfer my OneDrive files from my locked account to the account that I'm writing now?

    I already am very frustrated because it's been 5 months and no solution I have received.

    Please contact me and I will bring you more details.

    Thanks.

    0 comments
  2. Anonymous
    2020-10-21T19:36:12+00:00

    https://www.minecraft.net/en-us/article/java-edition-moving-house

    News: Mojang, makers of Minecraft, is implementing a change where all current Java Edition accounts are FORCED to be integrated with a Microsoft account, and failure to do so will mean that players will not be allowed to play Minecraft at all. Here is a direct quote:

    Now just to be clear, migrating from Mojang to Microsoft accounts ismandatory*. If you don’t make the move, in several months you won’t be able to log in anymore – which means you won’t be able to play either.*

    Little does Mojang know, Microsoft is currently in a vicious, tyrannical state where they are taking poor, innocent, voiceless people's accounts with reluctance to say why, shattering the lives of many, and absolutely ignoring people and avoiding the issue (there is no place on Reddit to post this issue without their stupid auto-bots or auto-mods removing it). The Java Edition of Minecraft is the one part of Mojang that is completely free of Microsoft and, unless there is a clearly extreme case, an unfair ban and termination of the accounts. And now Mojang is 100% bending the knee to these megalomaniac losers who despise people who sank thousands into their services.

    I'm going to try and address this issue to either Mojang or their community of players, but I don't know if there's going to be any impact because a) I'm not sure where to talk and b) I highly doubt that Microsoft's savagery in terminating accounts is anything in their power or any of their concern. I'm confident that they'll be turning a blind eye to this as well, considering this isn't their responsibility, which pains me to say that's fair. But I'd love to see if they'd at least take notice.

    Microsoft is spreading like a virus, starting with the good people using their own services, and then contaminating other massive communities like the WHOLE ENTIRE Minecraft community. It's times like these where, when everything is abhorrent, many of those crises are just ignored. And this is one of them.

    Edit: There's already controversy on Reddit, and that's good. Even people who haven't lost their account are against this move on Mojang's part.

    0 comments
  3. Anonymous
    2020-10-22T10:24:55+00:00

    Hi 

    My account has been shut down for a day due to someone in America hacking into my outlook account which i sent to Microsoft that someone has tried to change my security info and has twice but I changed it back tried to reset my password and in the result i haven't accessed my account in 2 days which this person has spent a ton of money on my visa credit in American dollars and i have had to contact my bank due to this ,my sort code is SIR2279287  hope to reply soon because due to this my life has been ruined and wasted due to Microsoft security.

    0 comments
  4. Anonymous
    2020-10-22T13:06:57+00:00

    Yeah it sucks but looking at these replys it seems like they really dont care about all these people. Ive been banned for 15 weeks at least

    0 comments
  5. Anonymous
    2020-10-24T22:36:58+00:00

    I'm locked out of my Microsoft account for doing bad things on my account but I didn't do bad things I tried to be friends with my friend on my account and play skyblock and it locked me out

    0 comments