Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-07-10T13:43:09+00:00

    Small clames court, loss of incone, loss of data, and dont forget to charge for your time too

    0 comments
  2. Anonymous
    2020-07-10T14:26:17+00:00

    Hello , thanks but this will cost me money and time that i dont' have . I will wait 1 month max before taking  action .

    I've already sent an email to a customer association , next step wil be the clame court .

    Kr.

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  3. Anonymous
    2020-07-11T07:32:57+00:00

    Keep us all updated

    0 comments
  4. Anonymous
    2020-07-13T20:45:57+00:00

    Going through Arbitration got me some more information for my account, and i'm going to be fully refunded for my arbitration costs, mailing the paperwork, and a prorated refund from the day they locked my access. They told me a reason why it was locked, but won't give me any proof of it, give me access to my account, or give me any of my OneDrive content back. It sounds like they had updated their algorithms that scan through all of your files, images, etc on OneDrive and something I had there tripped that when they ran their AI/ machine learning and it searched images I had uploaded.

    So if you just want refunded, then follow the steps to go through arbitration and you'll get refunded. If you want to get everything back, your best bet is to take them to Small Claims Court.

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  5. Anonymous
    2020-07-13T22:37:51+00:00

    If i do that. Do you think im likely to get a refund for the hundreds of digital xbox games ive purchased.

    0 comments