Microsoft Account Locked (Compliance Lock)

I have the same problem.... my account being locked even when sending an e-mail with which I have had no problems until I started an Outlook account. It happens two or three times a week and is very annoying. Why does this happen??

hello, 

I suffered the same problem on May 1st and still hoping in a solution. 

I am writing to CDOC everyday and although I am not a lawyer i think taht this way of managing the rights of the skype user could be highliy illegal at leas under one point .. the interruption of the social relations within user that keeps contacts with that service

below the email i sent this morning to CDOC and to the Microsft CEO... maybe some reaction will follow ....

I am still writing (8th email to CDOC and many others contacts to support.skype.com) to highlight the urgency that you allow me, as user of the account IPSASQUE, to access to my contacts.

On May 1st, you have blocked the account providing a generic motivation of  infringement of the rule of conduct and, notwithstanding the several messages I have forwarded where I have communicated that I have just send a photo downloaded from internet (working men on skyscraper resting at lunch time) to wish a good a labour day, you have not allowed me to acccess to the account until now.

While on one hand you as provider of mailing services have the legal rights to block the account for asserted rule of conduct breach, on the other hand you cannot interfere to the human relations that your system has allowed to create and improved until now.

With reference to that I want to highlight that this behaviour is a breach to US Constitutional rights.  The first and fourteenth amendments of the United States Constitution restrict the government's ability to control free communication. Extensively if the Government is lacking the rights of restricting the ability of communication, the same rights limit cannot be imposed to a user by a private provider of postal services.

Justified by the generic first amendment protection to unabridged expression and association, a United States citizen (ie: some of my contacts are US citizens) cannot be unreasonably denied the right to communicate by mail; by telephone ; with legal counsel; with the opposite sex; with others.

The constitutional rights should begin by surveying the premise that, a person retains all rights except those expressly, or by necessary implication, taken from him ° pursuant to a legitimate state interest as ... "mentally ill" care of the person. (Georgetown Law School - The constitutional rights of free communication)

Furthermore in Milwaukee Social Democratic Pub. Co. v. Burleson, 255 U.S. 407, 37 1921, ..."The United States may give up the Post Office when it sees fit, but while it carries it on the use of the mails is almost as much a part of free speech as the right to use our tongues . . . ."

All abovesaid matters considered, I therefore ask that you provide the references of all the contacts (in the way you consider manageable) so I can be able to invite them again to join the conversations and the human relations you have improperly interrupted,

Looking forward to rerceive your feedback as soon as possible

Kind regards

Listen, everybody,

They probably know at this point. They're likely very well aware of the problem that people all over the world are exponentially getting this problem. Anyone who has yet to hear from Microsoft about their locked account due to a false violation, good news and bad news. Good news is, you will, I promise that. Bad news is, you'll get the exact result you weren't hoping for: due to your "violation" your account is as good as gone, and you aren't even allowed to make a new one with the same email address.

I spent 5 years working for every achievement in Minecraft: Bedrock Edition, and at the time this started happening that was about 105 achievements. In addition, I had approximately $200 worth of Marketplace DLC. Since the game is entirely dependent on a Microsoft account, having mine locked forever left me no choice at all but to re-buy the game (the first time I got it was for free, which is now impossible to do today), re-earn my achievements from the ground up, and burned another $100+ to re-get DLC. And unfortunately, I couldn't even go to Mojang (owned by Microsoft) to complain, because 1) it's not exactly their fault this happened exclusively to us and 2) they are just as ignorant, stuffed with karma, and megalomaniac as Microsoft is.

I'm not sure at all what to believe at this point. A family member theorized that COVID-19 is where this started, as hackers, spammers, and frauds are a lot more common and have likely cast this upon us in some shape or form, but it still doesn't explain how or why Microsoft refuses to make a slight attempt to repair any damage done to THEIR users. Likely, going to them in person, pointing out the worldwide issue, and showing emotion could more than likely make this issue (as well as the world) a better place, but COVID-19 still reigns and makes it impossible to show any powerful senseless cooperation what's going on. So maybe that is the reason behind all this.

Either way, Microsoft is not convinced to take any single action at all, either to fix the problem or even just for goodness sake just come clean. A game I'm looking forward to playing comes this Tuesday (I could've played the beta 2 months earlier if it wasn't for this atrocity happen) and with a new account, I'm technically ready for it, but am painfully not getting too eager, as Microsoft accounts continue to die like flies.

Sadly I'm in the same boat. 

2 months since my account was locked.... about 4 weeks for the CDOC to get back to me after completing multiple forms and spending hours on chat/phone calls with MS Support (don't waste your time, they're useless).

This was the final email that I received from CDOC:

Hello,

Thank you for your inquiry as to the status of your Microsoft account. A thorough review was necessary before responding to your request for reinstatement.

Our review determined that images or videos of terrorist acts or extreme violence were shared from your personal OneDrive account. Content which contains graphic violence shared through OneDrive is a violation of Microsoft’s Code of Conduct, specifically this provision.

iv. Don’t publicly display or use the Services to share inappropriate content or material (involving, for example, nudity, ****, pornography, offensive language, graphic violence, or criminal activity).

Because of the nature of this content, our terms of use are clear and we conform to those terms, including closing accounts that have been associated with this content, regardless of how the content came to be stored on the OneDrive or the account holder’s intent. 

Unfortunately, we cannot restore the account or provide any content. 

Sincerely,

April

Microsoft Customer Protection

No file name or date so I could take a look and potentially challenge them. Really strange that they are behaving in such an underhand way and not giving you an opportunity to either a) explain what the content is (difficult to do without being provided any information) OR b) delete the offending content.

Shocking behaviour and not something you'd expect from a company like this.

The irony is that all my 'content' (family photos and videos) are stored in iCloud. I was hoping to make the switch to MS - f. that!

They deserve to be in the news for their despicable behaviour and I hope that a class action lawsuit is brought upon them as they just seem to be treating their customers like trash.

Yet one more thing to point out: as my Microsoft account has been snatched by whatever force is taking them away (whether that be a hacker or Microsoft going on a power trip)  I have additionally lost all my friends on xbox live.

I will repeat that.

I have lost all my friends on Xbox Live.

This is a breaking point for me. I’ve lost hundreds of dollars worth of games and DLC, I have lost all records and acheivements, but being forced to give up your friends due to a stronger force’s decision is literal mistreatment and disrespect. Whether Microsoft is intentionally sniping accounts because they can, or if they’re just hearing our complaints and don’t give the slightest care of what their consumers are suffering, this immorality has to stop.

I understand that, as the number of horrible things this year continues to increase, this might not be as much of an ordeal as a worldwide virus or an unjust murder. But as we, the people who have posted here due to the cruel losses they’ve experienced are the only ones who know about this ongoing catastrophe, this is bound to happen to anyone else, and they need to know about it. Please spread the word in any shape and word you can: Microsoft needs to hear us.

If Microsoft wants to finally take action and help us with this, then a HUMAN from Microsoft can respond as just admit they were WRONG. It is OKAY to be wrong, even as a massive company. But if there is very evidently something wrong, it is cruel and unnecessary to ignore the damage and let it continuously hurt others. Thinking that harming others is okay as long as you’ve got the rights and power: that’s what makes a monster. Please prove to us that you care about the people who have each pledged thousands to Microsoft and give us another reason to push through this year rough as it is.