Hi, When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement" . It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct. " I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services. What I would like to know is: How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason) How will I retrieve my data and access my purchased and payed for licenses? Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March). Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage) Access to my Azure resources, connected to my MSDN subscription. My (payed) Skype-In phone number I use for my business. My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies. My digitally purchased XBOX games and apps (not a priority) I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable. It's been 14 days now... Please help! Regards, Reinto_123

Thanks for the disturbing news. Have you tried legel action? Any attempt such as small claims or arbitration causes them to asssign an attorney to the case.

If you've recently done that sync thing with your phone to One Drive, that is why you got locked out. They are slowly locking out everybody who has done the sync thing with their phone. Whatever was on your phone got uploaded to OneDrive and caused you to be in violation of their TOS. Good luck getting your account back.

If you've recently done that sync thing with your phone to One Drive, that is why you got locked out. They are slowly locking out everybody who has done the sync thing with their phone. Whatever was on your phone got uploaded to OneDrive and caused you to be in violation of their TOS. Good luck getting your account back. Thanks for your response. Not sure I fully understand your explanation. Through my iphone I've been syncing my email, calendars, contacts, notes and OneDrive docs & photos for many years. What has changed causing me to be in violation?

I'm just telling you what people have been saying about WHY they've found out they were locked out. I don't have one of those phone things that does that. I have an old-fashioned phone which I talk on as was the original intention of a PHONE. It's apparently particularly happening when people are doing that sync thing with the new Samsung phone. Check out any of the threads already open on the topic.

I'm just telling you what people have been saying about WHY they've found out they were locked out. I don't have one of those phone things that does that. I have an old-fashioned phone which I talk on as was the original intention of a PHONE. It's apparently particularly happening when people are doing that sync thing with the new Samsung phone. Check out any of the threads already open on the topic. Thanks for your reply

Microsoft Account Locked (Compliance Lock)

Reported

Anonymous

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
How will I retrieve my data and access my purchased and payed for licenses?
- Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
- Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
- Access to my Azure resources, connected to my MSDN subscription.
- My (payed) Skype-In phone number I use for my business.
- My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
- My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

222 answers

Anonymous

2020-03-05T21:42:08+00:00

Thanks for the disturbing news. Have you tried legel action? Any attempt such as small claims or arbitration causes them to asssign an attorney to the case.
0 comments No comments
Anonymous

2020-03-06T02:07:34+00:00

If you've recently done that sync thing with your phone to One Drive, that is why you got locked out. They are slowly locking out everybody who has done the sync thing with their phone. Whatever was on your phone got uploaded to OneDrive and caused you to be in violation of their TOS. Good luck getting your account back.
0 comments No comments
Anonymous

2020-03-06T18:54:29+00:00

If you've recently done that sync thing with your phone to One Drive, that is why you got locked out. They are slowly locking out everybody who has done the sync thing with their phone. Whatever was on your phone got uploaded to OneDrive and caused you to be in violation of their TOS. Good luck getting your account back.

Thanks for your response. Not sure I fully understand your explanation. Through my iphone I've been syncing my email, calendars, contacts, notes and OneDrive docs & photos for many years. What has changed causing me to be in violation?
0 comments No comments
Anonymous

2020-03-06T20:03:46+00:00

I'm just telling you what people have been saying about WHY they've found out they were locked out. I don't have one of those phone things that does that. I have an old-fashioned phone which I talk on as was the original intention of a PHONE. It's apparently particularly happening when people are doing that sync thing with the new Samsung phone. Check out any of the threads already open on the topic.
0 comments No comments
Anonymous

2020-03-06T21:42:34+00:00

I'm just telling you what people have been saying about WHY they've found out they were locked out. I don't have one of those phone things that does that. I have an old-fashioned phone which I talk on as was the original intention of a PHONE. It's apparently particularly happening when people are doing that sync thing with the new Samsung phone. Check out any of the threads already open on the topic.

Thanks for your reply
0 comments No comments