Hi, When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement" . It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct. " I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services. What I would like to know is: How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason) How will I retrieve my data and access my purchased and payed for licenses? Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March). Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage) Access to my Azure resources, connected to my MSDN subscription. My (payed) Skype-In phone number I use for my business. My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies. My digitally purchased XBOX games and apps (not a priority) I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable. It's been 14 days now... Please help! Regards, Reinto_123

I am keeping all of my correspondence, this seems like a class-action lawsuit waiting to happen.

What could we do in terms of legal actions here in Canada?

From Canada also though im not sure this is region related.

I am another victim of this bshit. I'm from Canada. This is ridiculous! Any other Canadians here??

I am having the same exact issue, yet I know EXACTLY what the problem is and they still won't help me. I got this: Microsoft account Security alert We think that someone else might have accessed the Microsoft account (Redacted). When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in. If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email. If you haven't already recovered your account, we can help you do it now. Recovered my account, changed the password, shortly after - locked out. They really need a phone line since this process is so vague, we PAY for this stuff, we deserve quick resolutions when an error is made. I now have a Surface Laptop being repaired which I can't track and a MS/Xbox Account and apps just wasting away. I am in the process of selling everything Microsoft in my house, including the Series X preorder, out of sheer frustration. So dumb!

Microsoft Account Locked (Compliance Lock)

Reported

Anonymous

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
How will I retrieve my data and access my purchased and payed for licenses?
- Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
- Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
- Access to my Azure resources, connected to my MSDN subscription.
- My (payed) Skype-In phone number I use for my business.
- My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
- My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

222 answers

Anonymous

2020-11-04T14:37:09+00:00

I am keeping all of my correspondence, this seems like a class-action lawsuit waiting to happen.
0 comments No comments
Anonymous

2020-11-03T17:59:22+00:00

What could we do in terms of legal actions here in Canada?
0 comments No comments
Anonymous

2020-11-02T05:49:22+00:00

From Canada also though im not sure this is region related.
0 comments No comments
Anonymous

2020-11-02T05:12:55+00:00

I am another victim of this bshit. I'm from Canada. This is ridiculous! Any other Canadians here??
0 comments No comments

Anonymous

I am having the same exact issue, yet I know EXACTLY what the problem is and they still won't help me.

I got this:

Microsoft account
Security alert
We think that someone else might have accessed the Microsoft account (Redacted). When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.
If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.
If you haven't already recovered your account, we can help you do it now.

Recovered my account, changed the password, shortly after - locked out. They really need a phone line since this process is so vague, we PAY for this stuff, we deserve quick resolutions when an error is made. I now have a Surface Laptop being repaired which I can't track and a MS/Xbox Account and apps just wasting away. I am in the process of selling everything Microsoft in my house, including the Series X preorder, out of sheer frustration. So dumb!

0 comments