Microsoft Account Locked (Compliance Lock)

someone is using my name in an email; ******@hotmail.com.  I was changing my Microsoft password this email came up and someone is using it without my authorization.  I only use gmail not hotmail.    penny bowling:  ******@gmail.com

thank you

It is a total joke! For 6 months I don’t have my account back. They won’t restore it. No real reason provided. They keep saying I violated the code of conduct. Yeah by just having a VPN app on my phone I got locked out. 

Even worked for Microsoft for 6 years and have that account for more then 12 years. Don’t trust your data to be left there without any backups. One day you loose it without no support

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
3. How will I retrieve my data and access my purchased and payed for licenses?
   • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
   • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
   • Access to my Azure resources, connected to my MSDN subscription.
   • My (payed) Skype-In phone number I use for my business.
   • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
   • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

hello Reinto_123

I am experiencing the same frustrating situation. I am no at the 7 days. I am sending emails and re-sending modules of requests. I contacted microsoft support service several time already but what I got back was just the monotone answer that CDOC is in charge for the solution. 

CDOC sent me an email saying that the account was unlocked but in reality it was not!!!

the alternative link sent me to the request module again. 

Had you the chance to unlock your account? after when? who contacted you? who eventually you contacted to make this miracle happens?

can you please support me with your already matured bad experience. 

kind regards

ipsasque

Unfortunately the same thing happened to my wife's account as soon as we enabled MFA via her new Android 10 phone. There was nothing on the phone at all since it was new, but we got the same thing. 

After over a week we got the following response from Microsoft: 

" ... 

The account and billing activity associated with your Skype Account was thoroughly reviewed and the Skype account in question has recently been converged with a Microsoft account (MSA). Unfortunately, when a Skype account has been converged with a MSA, we are unable to assist with an account recovery as the convergence takes account recovery completely out of control of customer service. We are unable to remove the unwanted MSA or make any changes to the security information on the account due to security protocols set up on the account.

The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so.

..."

The Skype and MSA account integration happened years ago and is not "recent" at all. Basically Microsoft is showing us a middle finger. 

I am the idiot that moved my entire extended family's computers into Office365, Skype, and Windows 10 from Linux. I am such an idiot!