Hi, When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement" . It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct. " I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services. What I would like to know is: How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason) How will I retrieve my data and access my purchased and payed for licenses? Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March). Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage) Access to my Azure resources, connected to my MSDN subscription. My (payed) Skype-In phone number I use for my business. My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies. My digitally purchased XBOX games and apps (not a priority) I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable. It's been 14 days now... Please help! Regards, Reinto_123

hello, I suffered the same problem on May 1st and still hoping in a solution. I am writing to CDOC everyday and although I am not a lawyer i think taht this way of managing the rights of the skype user could be highliy illegal at leas under one point .. the interruption of the social relations within user that keeps contacts with that service below the email i sent this morning to CDOC and to the Microsft CEO... maybe some reaction will follow .... I am still writing (8th email to CDOC and many others contacts to support.skype.com ) to highlight the urgency that you allow me, as user of the account IPSASQUE, to access to my contacts. On May 1st, you have blocked the account providing a generic motivation of infringement of the rule of conduct and, notwithstanding the several messages I have forwarded where I have communicated that I have just send a photo downloaded from internet (working men on skyscraper resting at lunch time) to wish a good a labour day, you have not allowed me to acccess to the account until now. While on one hand you as provider of mailing services have the legal rights to block the account for asserted rule of conduct breach, on the other hand you cannot interfere to the human relations that your system has allowed to create and improved until now. With reference to that I want to highlight that this behaviour is a breach to US Constitutional rights. The first and fourteenth amendments of the United States Constitution restrict the government's ability to control free communication. Extensively if the Government is lacking the rights of restricting the ability of communication, the same rights limit cannot be imposed to a user by a private provider of postal services. Justified by the generic first amendment protection to unabridged expression and association, a United States citizen (ie: some of my contacts are US citizens) cannot be unreasonably denied the right to communicate by mail; by telephone ; with legal counsel; with the opposite sex; with others. The constitutional rights should begin by surveying the premise that, a person retains all rights except those expressly, or by necessary implication, taken from him ° pursuant to a legitimate state interest as ... "mentally ill" care of the person. (Georgetown Law School - The constitutional rights of free communication) Furthermore in Milwaukee Social Democratic Pub. Co. v. Burleson, 255 U.S. 407, 37 1921, ..."The United States may give up the Post Office when it sees fit, but while it carries it on the use of the mails is almost as much a part of free speech as the right to use our tongues . . . ." All abovesaid matters considered, I therefore ask that you provide the references of all the contacts (in the way you consider manageable) so I can be able to invite them again to join the conversations and the human relations you have improperly interrupted, Looking forward to rerceive your feedback as soon as possible Kind regards

I have the same problem.... my account being locked even when sending an e-mail with which I have had no problems until I started an Outlook account. It happens two or three times a week and is very annoying. Why does this happen??

Ya.... I got the same person.... complete **** The problem is bigger than Microsoft.... going to Google is just as bad. Time to start taking security seriously.... cloud = someone else's computer. Only put on there what you need. Switch your email to some place that has security.... and rights.

On the 14/04/2020 an accout alwas locked out form incorect passwors. I have had 2 replies from the ocdc lot one talking about skype... i never complained about skype in that ticket. The other one was more high and mighty than god themselves with an instant dismissle of my question and ignoring me completely saying this is the last email. its so fun to be stuck in another country with these problems. why dont they tell us the violation. Why dont they answer why cant we comunicate with them directly

Microsoft Account Locked (Compliance Lock)

Reported

Anonymous

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
How will I retrieve my data and access my purchased and payed for licenses?
- Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
- Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
- Access to my Azure resources, connected to my MSDN subscription.
- My (payed) Skype-In phone number I use for my business.
- My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
- My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

222 answers

Anonymous

2020-05-22T10:26:58+00:00

hello,

I suffered the same problem on May 1st and still hoping in a solution.

I am writing to CDOC everyday and although I am not a lawyer i think taht this way of managing the rights of the skype user could be highliy illegal at leas under one point .. the interruption of the social relations within user that keeps contacts with that service

below the email i sent this morning to CDOC and to the Microsft CEO... maybe some reaction will follow ....

I am still writing (8th email to CDOC and many others contacts to support.skype.com) to highlight the urgency that you allow me, as user of the account IPSASQUE, to access to my contacts.

On May 1st, you have blocked the account providing a generic motivation of infringement of the rule of conduct and, notwithstanding the several messages I have forwarded where I have communicated that I have just send a photo downloaded from internet (working men on skyscraper resting at lunch time) to wish a good a labour day, you have not allowed me to acccess to the account until now.

While on one hand you as provider of mailing services have the legal rights to block the account for asserted rule of conduct breach, on the other hand you cannot interfere to the human relations that your system has allowed to create and improved until now.

With reference to that I want to highlight that this behaviour is a breach to US Constitutional rights. The first and fourteenth amendments of the United States Constitution restrict the government's ability to control free communication. Extensively if the Government is lacking the rights of restricting the ability of communication, the same rights limit cannot be imposed to a user by a private provider of postal services.

Justified by the generic first amendment protection to unabridged expression and association, a United States citizen (ie: some of my contacts are US citizens) cannot be unreasonably denied the right to communicate by mail; by telephone ; with legal counsel; with the opposite sex; with others.

The constitutional rights should begin by surveying the premise that, a person retains all rights except those expressly, or by necessary implication, taken from him ° pursuant to a legitimate state interest as ... "mentally ill" care of the person. (Georgetown Law School - The constitutional rights of free communication)

Furthermore in Milwaukee Social Democratic Pub. Co. v. Burleson, 255 U.S. 407, 37 1921, ..."The United States may give up the Post Office when it sees fit, but while it carries it on the use of the mails is almost as much a part of free speech as the right to use our tongues . . . ."

All abovesaid matters considered, I therefore ask that you provide the references of all the contacts (in the way you consider manageable) so I can be able to invite them again to join the conversations and the human relations you have improperly interrupted,

Looking forward to rerceive your feedback as soon as possible

Kind regards
0 comments No comments
Anonymous

2020-05-12T04:21:33+00:00

I have the same problem.... my account being locked even when sending an e-mail with which I have had no problems until I started an Outlook account. It happens two or three times a week and is very annoying. Why does this happen??
0 comments No comments
Anonymous

2020-05-12T03:02:35+00:00

Ya.... I got the same person.... complete ****

The problem is bigger than Microsoft.... going to Google is just as bad.

Time to start taking security seriously.... cloud = someone else's computer.

Only put on there what you need.

Switch your email to some place that has security.... and rights.
0 comments No comments
Anonymous

2020-05-11T18:06:58+00:00

On the 14/04/2020 an accout alwas locked out form incorect passwors.

I have had 2 replies from the ocdc lot one talking about skype... i never complained about skype in that ticket.

The other one was more high and mighty than god themselves with an instant dismissle of my question and ignoring me completely saying this is the last email.

its so fun to be stuck in another country with these problems.

why dont they tell us the violation.

Why dont they answer

why cant we comunicate with them directly
0 comments No comments
Anonymous

2020-05-11T17:56:38+00:00

Moving to google to
0 comments No comments