Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-20T01:24:32+00:00

    Small clames cort is the best way because they cant tell the court why your account was locked therfore they habe to release it or your data

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  2. Anonymous
    2020-06-19T14:43:19+00:00

    Good morning, I currently have the same problem, tell me what can I do? I sent several requests for unlocking, and my email is over 15 years old and I have important information for me.

    Nothing, friend. Besides create a brand new email and build up your Microsoft account from scratch. And deal with every single loss you didn't deserve.

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  3. Anonymous
    2020-06-19T14:27:03+00:00

    Good morning, I currently have the same problem, tell me what can I do? I sent several requests for unlocking, and my email is over 15 years old and I have important information for me.

    0 comments
  4. Anonymous
    2020-06-16T12:47:43+00:00

    It makes sense how this devastating and absolute power-trip going on here is insignificant compared to the coronavirus and racial injustices, but to think that far more people are upset about "The Last of Us 2" getting leaked than this, it hurts almost as much as the dozens of loses that came with my Microsoft account getting locked as well as the loses you all are having too. We need to extend our complaints, anger, and pain beyond this forum, to every non-Microsoft media website there is (which I sadly can't think of besides Reddit). We need to take back what is rightfully ours because our accounts go as far as to be our personal lives, and neither God nor Microsoft should be able to take our lives away.

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  5. Anonymous
    2020-06-16T05:29:06+00:00

    Unfortunately, there is no solution. The same happened to me and my 10+ years of family pictures. Legal action may be the only resort, though when you signed up for the account, you signed up for their service agreement so not sure that would be of any help. 

    Even filling the form and sending it to their legal dept will not result in anything useful.

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