Microsoft Account Locked (Compliance Lock)

Because you (and the others) broke the terms and conditions for using Outlook/Hotmail. Didn't you read all thousands of pages of that agreement? No? 

Why don't you have a backup of all that information out in Microsoft's servers? I keep backups of all email, documents, photos, etc. so if I was blocked I'd still have my stuff. I also don't rely on a Outlook.com email address as my only email address, nor is it my important one I use for banking.

It sucks, you (and the others) have lost your stuff because you (or someone broke into your account) broke the rules.

So you can keep bashing your head against the brick wall (no Microsoft employee is reading these forums) or you can choose to pick yourself up, recover what you can, and move on. As many have said there's so much more important stuff going on in the world right now.

You have a lot to catch up on. Let me be a good friend and help.

For starters, Microsoft accounts are used for far more than Outlook/Hotmail, they're used for every single Microsoft app, Xbox-related services, and OneDrive.

We are far more aware that there was an agreement than you are implying. The sum of that agreement, as with all file-related services, is nothing that violates the CoC, which is as simple as: no sharing harmful executables, no photos/videos that are graphic, violent, p****graphic, etc. And everyone here, including me, has been abiding with that agreement. I confess I've had sensitive files in my "Personal Vault" such as social security and insurance, but the Personal Vault says that's what it's there for.

And then out of the blue we are signed out of our accounts in Microsoft-related software, and as we attempt to login through the browser we get the message: "Your account has been locked due to violating or Terms of Services. Fill in a compliance form and we'll get your account back."

Throwing oneself into a tornado to get into the Magical World of Oz will yield less disappointment than filling in one of these forms. One alternate approach I took was going to reddit and complaining directly; I won myself a representative from Microsoft, scored two phone calls from him/her within two weeks, and was told that people higher up in the Microsoft hierarchy would look at my complaint. And they said, "Your account is eternally locked because we detected some serious violations of the COC, all services related to that account are forever terminated, and you are not allowed to make a new account with the same email."

Here's what many people (evidently including you) don't understand: aside from the fact that we had no content on our OneDrive, Hotmail, or whatever that could ever hope to be described as "violating" or "offensive", in addition to taking our accounts away as if we did, they absolutely refuse to elaborate at all what we have done to violate there Terms of Use. Did we lose our lives because of explicit violence and/or p***? Is it because we did something else? Nobody knows why this is happening. All that's known is the truth. And how devastating these loses could be.

I did have backups of my OneDrive files, so I was lucky in that regard. But luck in on and (almost all of the time) off for everyone who's going though this.

Question for you: if this issue does not relate to you and you claim that, since you're not too reliant on Microsoft's services, this won't be of any concern to you, then why the heck did you comment on this issue telling us that we are responsible and we should stop "bashing our bricks against the brick wall (no Microsoft employee is reading these forums)"? To make us feel bad about ourselves? To shatter our hopes that this issue will get fixed? Consider yourself lucky you're not a part of this and you have everything safe and secure with you. And next time you attempt to judge an individual like me, read the entire post first. I'm not alone.

Because you (and the others) broke the terms and conditions for using Outlook/Hotmail. Didn't you read all thousands of pages of that agreement? No? 

Why don't you have a backup of all that information out in Microsoft's servers? I keep backups of all email, documents, photos, etc. so if I was blocked I'd still have my stuff. I also don't rely on a Outlook.com email address as my only email address, nor is it my important one I use for banking.

It sucks, you (and the others) have lost your stuff because you (or someone broke into your account) broke the rules.

So you can keep bashing your head against the brick wall (no Microsoft employee is reading these forums) or you can choose to pick yourself up, recover what you can, and move on. As many have said there's so much more important stuff going on in the world right now.

And just to bring closure to my journey... without notification, communication or anything I randomly attempted to login to my old account a few days ago and IT WORKED!

All my emails from the last 2 months were there and it was if nothing had happened. Unbelievable that MS just think they can unlock your account and not tell you about it.

Anyway, it was a happy end for me albeit about 3/4 months without access to my account.

Be persistent and don't lose hope. Keep logging tickets via the locked account form link that you get on logging in. Also when CDOC respond to you keep asking questions. I really think they've been experimenting with some AI algorithm that is screwing things up for loyal customers like all of us.

Anyway.... now that I have access, time to move to someone else.

Also, don't forget the golden rule - ENCRYPT EVERYTHING you can. Screw them!

Why are people still losing their jobs and personal lives, regardless of if they violated the COC or not?

Why is Microsoft still tight-lipped about the exact reasons we lose our accounts?

Why is nobody from Microsoft looking at this page and noticing that something needs to be done?

Why does googling this issue lead to those stupid useless irrelevant help forums than areas where people are suffering the same thing?

Why is this the one place on the whole internet where people are gripping about this totalitarian issue?

Why does anyone think that COVID-19 and the Civil Rights movement are perfect reasons for Microsoft not to work on this?

Why was TLOU2 getting leaked a much bigger ordeal than this one?

Why are people enjoying TLOU2 now as if the leak never happened?

Why is this issue right here still unresolved and still destroying people's lives?

Why aren't any famous YouTubers getting this issue so they can tell the world about it?

Why is this only happening to people who don't have at least a million people to hear about this issue for people to take notice?

Why do some people of this issue get second chances and warnings as opposed to other equivalents?

Why do people still not perish for being hypocrites?

Why would Microsoft still think everything is perfect on their end if they were to read these messages?

I don't know the answer to any of these questions. We don't know.

This is a nightmare come true. Somebody do something.

You're saying is just so right!