Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-07-08T12:45:08+00:00

    If your in the usa or uk, try small clames court to get your investment back. Im not sure how it will go but if they not willing to say why there they will have to refund you.

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  2. Anonymous
    2020-07-08T11:50:36+00:00

    Hello , please help me i have the same issue , i had to make a new account in order to post here .

    I don't know why my account is locked , no one can help me at the support .

    I've did the reinstatement and compliance lock several time since 5 days now and  i receive no answer .

    Stange fact my actual account that i only use to contact the support ( no product xbox etc) has also been locked this morning but i was able to recover .

    I really need help to recover my primary account , i've biught so much games on microsoft store , i feel fhat i have been robbed ! 

    Please help me .

    I’m in the exact same boat. Account has been blocked for two weeks now. Haven’t heard back from the Online Safety Team yet. Judging by the experience of others on here, i think it’ll be several months before i hear back. Which for a company as big of microsoft, is shocking. And when i hear back, ill likely be told they wont be unlocking my account based on what others users have shared on this forum. I too only use my account for my xbox, nothing else. I have thoasands of pounds worth of games i no longer have access too. No idea why it has been locked in first place and  will probably never be told. Truly disgusting from Microsoft. There is cleary something wrong with there algorithm that is in charge of blocking accounts. I wish i chose PlayStation all those years ago

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  3. Anonymous
    2020-07-08T07:57:04+00:00

    Hello , please help me i have the same issue , i had to make a new account in order to post here .

    I don't know why my account is locked , no one can help me at the support .

    I've did the reinstatement and compliance lock several time since 5 days now and  i receive no answer .

    Stange fact my actual account that i only use to contact the support ( no product xbox etc) has also been locked this morning but i was able to recover .

    I really need help to recover my primary account , i've biught so much games on microsoft store , i feel fhat i have been robbed ! 

    Please help me .

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  5. Anonymous
    2020-07-02T11:29:17+00:00

    Same thing but from my Huawei phone :(

    This is frustrating

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