Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-11-22T05:03:01+00:00

    Hi Unleash,

    How do I do the account form?

    Regards,

    Alex

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  2. Anonymous
    2020-11-20T21:39:52+00:00

    What was your pattern? Drop a new one every time they close it? And do you mean the compliance lock form?

    0 comments
  3. Anonymous
    2020-11-20T17:20:50+00:00

    I filled out a lot of forms since May 2020 (when my account was locked) and I did not have a solution yet.

    In some forms I had a response but the last forms sent I did not have a response.

    Among all the forms that I sent, only one was answered by a human, the rest has been answered I guess by a bot because they copy and paste the same phrase.

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  4. Anonymous
    2020-11-20T15:28:24+00:00

    OMG, I'm happy for you, man.

    Filled out the compliance form Monday last week on 11/9, which was the first time I filled after 8 months. Still no response via email nor my account being unlocked. One hesitation I have is: if my account really was hacked, and the hackers put some offensive and violable files in somewhere like my Personal Vault? If so, Microsoft will never give it back.

    I'm so tempted to fill out another form but I don't know if they take the "we'll delete duplicate forms" too seriously. I'd assume so, because it would suck then.

    Someone tell me if that's a good idea or not.

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  5. Anonymous
    2020-11-20T14:42:58+00:00

    Tanks for the infos, i'll try, but microsoft support told me more that once duplicates request will be deleted. You sent form with different email?

    0 comments