Hi, When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement" . It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct. " I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services. What I would like to know is: How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason) How will I retrieve my data and access my purchased and payed for licenses? Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March). Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage) Access to my Azure resources, connected to my MSDN subscription. My (payed) Skype-In phone number I use for my business. My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies. My digitally purchased XBOX games and apps (not a priority) I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable. It's been 14 days now... Please help! Regards, Reinto_123

Arbitration for cash small claims court to reactivate your account. I have the how to guid in another thred, i will look for it

Hi. My account has locked since last May and I have not received responses. All the mails that I receive when I fill aka.ms/compliancelock form said that: As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account. For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges. This is really frustrating and I can't belive it. Is there some option?

Hello Amr Saad, Please tell me, How long it took you to get your access back? It's been 11 days since Microsoft locked my account Thanks Marvic

Hi, my daughter has had the same issue. Her account has been blocked, so she went through the process to recover it and she receives the same message "unfortunately our automated system has determined that the information you provided was not sufficient for us to validate your account ownership." after she answered every question to recover it. She has submitted a request but they said it could take a while and its her main email, which causes a lot of issues and inconveniences in her daily life. Her request to change her security information take up to 30 days so following thee steps to get a code to verify her ownership is out of the question. She cannot stay that long locked out of her account but she cannot recover it when all the information she entered is correct. its annoying.

So unfortunately, i am here and locked out, with no reason, and told my account is cancelled. It looks like databoy went through the trouble of filing a dispute and then going to arbitration, and while he received some money, he didn't get access to his account back. It appears that philley_260, got super lucky and the account got turned back on again randomly, and AMR... also got their account turned back on. It seems like everyone else is screwed. Is there any other insight into this? Any input would be appreciated. This is the email message i received after entering my issue at this URL. aka.ms/compliancelock ( https://support.microsoft.com/en-us/help/13997/microsoft-account-locked-private ) From: CDOC Case Management <cdoccm@microsoft.com> Sent: Thursday, August 27, 2020 8:03 PM Subject: SIR1964468 - Concern Microsoft Services Account reset:I cannot access any Microsoft services using my Microsoft account Hi, Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement https://www.microsoft.com/servicesagreement/default.aspx#3_codeOfConduct . As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account. For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges. Ann Microsoft Online Safety

Microsoft Account Locked (Compliance Lock)

Reported

Anonymous

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
How will I retrieve my data and access my purchased and payed for licenses?
- Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
- Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
- Access to my Azure resources, connected to my MSDN subscription.
- My (payed) Skype-In phone number I use for my business.
- My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
- My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

222 answers

Anonymous

2020-09-05T01:15:21+00:00

Arbitration for cash small claims court to reactivate your account. I have the how to guid in another thred, i will look for it
0 comments No comments
Anonymous

2020-09-03T17:00:05+00:00

Hi.

My account has locked since last May and I have not received responses.

All the mails that I receive when I fill aka.ms/compliancelock form said that:

As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.

This is really frustrating and I can't belive it.

Is there some option?
0 comments No comments
Anonymous

2020-09-03T16:33:39+00:00

Hello Amr Saad,

Please tell me, How long it took you to get your access back?

It's been 11 days since Microsoft locked my account

Thanks

Marvic
0 comments No comments
Anonymous

2020-08-31T09:01:30+00:00

Hi, my daughter has had the same issue. Her account has been blocked, so she went through the process to recover it and she receives the same message "unfortunately our automated system has determined that the information you provided was not sufficient for us to validate your account ownership." after she answered every question to recover it. She has submitted a request but they said it could take a while and its her main email, which causes a lot of issues and inconveniences in her daily life. Her request to change her security information take up to 30 days so following thee steps to get a code to verify her ownership is out of the question. She cannot stay that long locked out of her account but she cannot recover it when all the information she entered is correct. its annoying.
0 comments No comments
Anonymous

2020-08-31T04:00:17+00:00

So unfortunately, i am here and locked out, with no reason, and told my account is cancelled.

It looks like databoy went through the trouble of filing a dispute and then going to arbitration, and while he received some money, he didn't get access to his account back.

It appears that philley_260, got super lucky and the account got turned back on again randomly, and AMR... also got their account turned back on.

It seems like everyone else is screwed.

Is there any other insight into this?

Any input would be appreciated.

This is the email message i received after entering my issue at this URL.

aka.ms/compliancelock (https://support.microsoft.com/en-us/help/13997/microsoft-account-locked-private)

From: CDOC Case Management <cdoccm@microsoft.com>

Sent: Thursday, August 27, 2020 8:03 PM

Subject: SIR1964468 - Concern Microsoft Services Account reset:I cannot access any Microsoft services using my Microsoft account

Hi,

Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement https://www.microsoft.com/servicesagreement/default.aspx#3_codeOfConduct.

As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.

Ann

Microsoft Online Safety
0 comments No comments