Hi, When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement" . It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct. " I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services. What I would like to know is: How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason) How will I retrieve my data and access my purchased and payed for licenses? Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March). Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage) Access to my Azure resources, connected to my MSDN subscription. My (payed) Skype-In phone number I use for my business. My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies. My digitally purchased XBOX games and apps (not a priority) I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable. It's been 14 days now... Please help! Regards, Reinto_123

Yeah it sucks that a company this big cant help with something like that, makes me wish i chose ps4 all those years back. Cant imagine the anger of using it for work. Sadly looking at the rest of these comments nobody gets help. Its a **** system that leaves customers stranded. Wish you the best with your account but I doubt you will get help. Ive been going thru a similar process where they just tell me to send the request. Ive lost hope at this point with this god awful company. It drives me crazy but this truly is a **** company

Microsoft have locked me out my email address I've had for 12+ years. So far, I have been locked out of my Microsoft email account for 5 + months now. Whenever I log in to my Microsoft email account, I am greeted with this dialog box message whenever I attempt to log in “our account has been locked, We've detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account to unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliance lock" and we'll get you to the right place”. I filled out the form with all the correct information over 5 + months ago, and I got the confirmation email on my other email that the form had been received and is being processed. It also said that I would get a reply within 24 hours with information, but I have not gotten any response so far. I've read several other community posts on here about this very issue, where people have been left without a reply and unable to access their account for months. I am scared that will happen to me too, as I have dozens of gigabytes of work files on my OneDrive, as well as all my internet accounts connected to the email address in question, leaving me unable to access said accounts permanently if I cannot get back into my Microsoft account. I've gone through every possible form (6 or so as request by Microsoft of them really, that normal one, the ascr one and an internal escalation one). I've even called and hit numerous dead ends. I was told the recovery process is automated now and there’s literally nothing that technical specialists can do except for running me back to the forms over and over again to reset my account. the ascr is just to recover password, not for compliance issues but Microsoft keeps telling me to keep trying the ascr form and compliance form every few days as I have done that already many times as requested by Microsoft. I am very frustrated with the customer service offered by Microsoft because they have been extremely unhelpful in assisting me with this issue. I’ve also tried to contact Microsoft Outlook team via Facebook messenger and twitter and they say they will try to escalate the case and I will receive a response in 24 hours but nothing seems to work It’s just so ridiculous. Such a ridiculous way to treat a customer. I haven't done anything wrong with my account. If they were worried about something with my account we not email me and get me to secure it? Why jump straight to closing it for good. And having 0 communication with you customers is absolutely ridiculous. There is literally no way to know what is going on with my account and no way to get in touch with them without it being a virtual agent which doesn't fully help as they just keep telling me to keep trying the ascr form and compliance form every few days as I have done that already many times as requested by Microsoft . This is so frustrating and disappointing on Microsoft's part. There is a serious lack of customer service, despite COVID repercussions as I have not heard from anyone in over 5 + months when the expectation set was 24 hours. I’ve also tried posting my issue concern on the /r/Microsoft support thread but the bot only sends me an automated message telling me to submit both ascr form and compliance form…. P.S. Also, I have been looking at this issue and have seen many people having this issue too. In fact, in the Microsoft subreddit under the official support thread, many users have been posting about this and requesting help. Not only this issue is complained there, but it is being complained on the https://answers.microsoft.com/ . Would someone help me? I’m honestly losing faith and support for Microsoft… im a nice person but since I am not getting any response or so from Microsoft, my blood is literally boiling...it’s just that it’s taken months now and other people have been having this issue too but Microsoft doesn't seem to be responding to those experiencing the issue of their Microsoft outlook/Hotmail email locked....This has been quite nerve racking and has caused several damages to my business etc... I have trusted Outlook and Microsoft with everything for the past many years.... There are MANY threads on this. Please help?

I'm locked out of my Microsoft account for doing bad things on my account but I didn't do bad things I tried to be friends with my friend on my account and play skyblock and it locked me out

Yeah it sucks but looking at these replys it seems like they really dont care about all these people. Ive been banned for 15 weeks at least

Hi My account has been shut down for a day due to someone in America hacking into my outlook account which i sent to Microsoft that someone has tried to change my security info and has twice but I changed it back tried to reset my password and in the result i haven't accessed my account in 2 days which this person has spent a ton of money on my visa credit in American dollars and i have had to contact my bank due to this ,my sort code is SIR2279287 hope to reply soon because due to this my life has been ruined and wasted due to Microsoft security.

Microsoft Account Locked (Compliance Lock)

Reported

Anonymous

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
How will I retrieve my data and access my purchased and payed for licenses?
- Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
- Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
- Access to my Azure resources, connected to my MSDN subscription.
- My (payed) Skype-In phone number I use for my business.
- My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
- My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

222 answers

Anonymous

2020-10-28T03:28:06+00:00

Yeah it sucks that a company this big cant help with something like that, makes me wish i chose ps4 all those years back. Cant imagine the anger of using it for work. Sadly looking at the rest of these comments nobody gets help. Its a **** system that leaves customers stranded. Wish you the best with your account but I doubt you will get help. Ive been going thru a similar process where they just tell me to send the request. Ive lost hope at this point with this god awful company. It drives me crazy but this truly is a **** company
0 comments No comments
Anonymous

2020-10-28T03:17:59+00:00

Microsoft have locked me out my email address I've had for 12+ years. So far, I have been locked out of my Microsoft email account for 5 + months now. Whenever I log in to my Microsoft email account, I am greeted with this dialog box message whenever I attempt to log in “our account has been locked, We've detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account to unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliance lock" and we'll get you to the right place”. I filled out the form with all the correct information over 5 + months ago, and I got the confirmation email on my other email that the form had been received and is being processed. It also said that I would get a reply within 24 hours with information, but I have not gotten any response so far. I've read several other community posts on here about this very issue, where people have been left without a reply and unable to access their account for months. I am scared that will happen to me too, as I have dozens of gigabytes of work files on my OneDrive, as well as all my internet accounts connected to the email address in question, leaving me unable to access said accounts permanently if I cannot get back into my Microsoft account.

I've gone through every possible form (6 or so as request by Microsoft of them really, that normal one, the ascr one and an internal escalation one). I've even called and hit numerous dead ends. I was told the recovery process is automated now and there’s literally nothing that technical specialists can do except for running me back to the forms over and over again to reset my account. the ascr is just to recover password, not for compliance issues but Microsoft keeps telling me to keep trying the ascr form and compliance form every few days as I have done that already many times as requested by Microsoft.

I am very frustrated with the customer service offered by Microsoft because they have been extremely unhelpful in assisting me with this issue. I’ve also tried to contact Microsoft Outlook team via Facebook messenger and twitter and they say they will try to escalate the case and I will receive a response in 24 hours but nothing seems to work It’s just so ridiculous. Such a ridiculous way to treat a customer. I haven't done anything wrong with my account. If they were worried about something with my account we not email me and get me to secure it? Why jump straight to closing it for good. And having 0 communication with you customers is absolutely ridiculous.

There is literally no way to know what is going on with my account and no way to get in touch with them without it being a virtual agent which doesn't fully help as they just keep telling me to keep trying the ascr form and compliance form every few days as I have done that already many times as requested by Microsoft . This is so frustrating and disappointing on Microsoft's part. There is a serious lack of customer service, despite COVID repercussions as I have not heard from anyone in over 5 + months when the expectation set was 24 hours. I’ve also tried posting my issue concern on the /r/Microsoft support thread but the bot only sends me an automated message telling me to submit both ascr form and compliance form….

P.S. Also, I have been looking at this issue and have seen many people having this issue too. In fact, in the Microsoft subreddit under the official support thread, many users have been posting about this and requesting help. Not only this issue is complained there, but it is being complained on the https://answers.microsoft.com/ .

Would someone help me? I’m honestly losing faith and support for Microsoft… im a nice person but since I am not getting any response or so from Microsoft, my blood is literally boiling...it’s just that it’s taken months now and other people have been having this issue too but Microsoft doesn't seem to be responding to those experiencing the issue of their Microsoft outlook/Hotmail email locked....This has been quite nerve racking and has caused several damages to my business etc... I have trusted Outlook and Microsoft with everything for the past many years.... There are MANY threads on this. Please help?
0 comments No comments
Anonymous

2020-10-24T22:36:58+00:00

I'm locked out of my Microsoft account for doing bad things on my account but I didn't do bad things I tried to be friends with my friend on my account and play skyblock and it locked me out
0 comments No comments
Anonymous

2020-10-22T13:06:57+00:00

Yeah it sucks but looking at these replys it seems like they really dont care about all these people. Ive been banned for 15 weeks at least
0 comments No comments
Anonymous

2020-10-22T10:24:55+00:00

Hi

My account has been shut down for a day due to someone in America hacking into my outlook account which i sent to Microsoft that someone has tried to change my security info and has twice but I changed it back tried to reset my password and in the result i haven't accessed my account in 2 days which this person has spent a ton of money on my visa credit in American dollars and i have had to contact my bank due to this ,my sort code is SIR2279287 hope to reply soon because due to this my life has been ruined and wasted due to Microsoft security.
0 comments No comments