Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-28T19:42:09+00:00

    Interesting. Can you please kindly tell all of us where did you go to start the Microsoft complaint procedure? I can't seem to find the link URL.

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  2. Anonymous
    2020-10-28T18:07:03+00:00

    Hello, I've got locked out of my account . I'm just setting up my new PC . I'm not sure how or what I did to do lock my account . but I really need it to work like right now . If someone could help me PLEASE and THANK YOU,  Mcfarland Auto

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  3. Anonymous
    2020-10-28T16:27:13+00:00

    Hi Michael.

    I'm in your same situation.

    All that you did, I did and I did not have solution.

    This is ridicoulus.

    I can't believe such a big company has such bad service. Only via bots.

    I lost all my files under OneDrive cloud. I can't see my photos again and it is frustrating.

    I think all us have to go to Microsoft headquarters and break it all.

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  4. Anonymous
    2020-10-28T13:20:38+00:00

    How did you start the process? Is that the legal dispute form? Which process did you use to contact Phil Spencer?

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  5. Anonymous
    2020-10-28T12:42:28+00:00

    So i have actually had my account unsuspended. I went through the Microsoft complaint procedure and someone in there complaints department has sorted this for me. I suggest you all raise complaints as well and i hope you are as lucky as me. I actually spoke to someone on phone, asked me to fill in recovery form again just so i could verify i am the account holder, and then she told the online safety team to unblock my account. My main concern was my xbox so i sent my email to xbox vice president phil spenser philsp@microsoft.com my email was then passed to complaints team. Google microsoft ceo email and then send email to that address i suggest if your query isnt xbox related.

    its been 6 months and my account is back at last. I asked why it was suspended in first place and no reason was given. As i suspected from the beginning, it shouldnt have been suspended in first place. Just glad its all sorted. Best of luck to the rest of you and hopefully at somepoint they will destroy there evil algorithm that is blocking accounts for no reason

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