Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-02-18T22:21:58+00:00

    I had the same thing happen to me. I moved all of my files from Google Drive over to my OneDrive account and the next day I was locked and it's been a week already. Microsoft support has been unable to give me any information besides completing the form which I did immediately. I like others have a huge portion of my life that's now been taken from me and i'm already digging through any archives I have to see if I can get back a small fraction of it.

    If anyone did pay for any services, and Microsoft didn't resolve this issue to your satisfaction, i'd recommend going through arbitration or suing them in small claims court as they say is our right to do in their agreement, https://www.microsoft.com/en-us/servicesagreement/default.aspx, see Binding Arbitration and Class Action Waiver. I intend to do so, and seek compensation for the service time I've paid for that they have not provided me with the services I have paid for.

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  2. Anonymous
    2020-02-19T07:02:43+00:00

    Same thing,  it all started when linking Samsung's account

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  3. Anonymous
    2020-02-20T21:54:17+00:00

    Hello everyone, 

    Until Microsoft demonstrates what the violation is,  they are in fact data thieves. The terms of agreement no longer apply and they can be legally liable.  

    You can pursue legal action in 4 venues ... the least of which are small claims.  Small claims is easy and you don't need a lawyer or large expense. . and if they refuse to show the actual reason with evidence... you can sue in a different venue.  They have stolen what they sold you in games,  movies,  and overcharges for software since you've been locked.  force them to show their governance and blocking criteria in court. 

    We suspect these are politically motivated attacks on average citizens that someone in Microsoft doesn't like.   Project veritas has been contacted.

    I am following my own course of action as I have several pieces of intellectual property in the cloud that Microsoft has blocked. .. which belong to other companies.   Their legal teams are examining the issue. 

    Lastly,  Microsoft is up for a large defense contract against Amazon.  Call your senators and representatives to protest Microsoft behavior.   As a former defense contractor myself.... I am calling my friends in addition. I'm contacting Amazon as well... and submitting a friend of the court brief against Microsoft in their bid for the defense contract. 

    They would never dream of doing this in Europe. So I will be filing a brief on an important case there as well. 

    Screen shot these lists here and meet me on Twitter. Hashtag Microsoftthieves 

    These guys are acting like thugs in a dark alley.  I personally will be shining some light. 

    If you feel frustrated you have two choices.   A thug has you in the alley... what are you going to do?

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  4. Anonymous
    2020-02-19T05:22:50+00:00

    One thing is for sure... this is a new initiative by microsoft.  My issue happened when I linked my samsung account.  Within minutes my microsoft account was closed.

    I have no idea what to do.... I need my ten years worth of stuff back.

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  5. Anonymous
    2020-02-19T05:17:58+00:00

    I have a similar issue.

    my account was locked in late December and I received an email today stating that there was "terrorist acts or extreme violence" content on my one drive- which was shared with others.

    Considering I do not keep that kind of content on one drive, I need to know what to do.  I have been a loyal Microsoft customer for over 10 years and have a lot of personal content on that drive.  I also have extensive libraries of purchased movies, games, and applications from Microsoft which I am no longer able to access.

    What are my options, who do I speak with, what can I do?

    this is very frustrating.

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