Hi, When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement" . It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct. " I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services. What I would like to know is: How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason) How will I retrieve my data and access my purchased and payed for licenses? Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March). Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage) Access to my Azure resources, connected to my MSDN subscription. My (payed) Skype-In phone number I use for my business. My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies. My digitally purchased XBOX games and apps (not a priority) I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable. It's been 14 days now... Please help! Regards, Reinto_123

Same is happening to all of us legitimate users, and Microsoft is not giving any attention...!!!

Sorry for my delayed reply. They didn't tell me which file but I figured out later what happened....So, one year ago, someone posted a video on one of the many whatsapp groups that I'm in, I saw the video then, was terrible indeed, but I didn't care to delete it from my phone. So, when Samsung Cloud uploaded my phone content to onedrive, the problem happened. I have never shared it still with any one. I've deleted it permanently once I got access again. So, while I am grateful for getting my access back, because data was actually a "part" of my life and this has been a scary experience, I was about to lose my mind on it . I still can't understand why Microsoft is treating customers in such a harsh manner. A warning message at the beginning would have been a better way. Microsoft , Please be good and grant back access to those people who trusted you on their life data.

What was the violation? They tell you why they locked the account?

They come back with the same “answer” that of “due to serious violation” account will not be restored. They don’t care and they don’t give anyone the real reason. Just their stupid poorly written automated AI system what locks you out. All my personal data (as I had a full trust on Microsoft) stored in OneDrive is just gone! Don’t trust their cloud! “Empower ‘Every’ person and every organization on this planet to ‘Achieve More’ “. Yeah right ! They can better change the company vision to reflect their real value!

They come back with the same “answer” that of “due to serious violation” account will not be restored. They don’t care and they don’t give anyone the real reason. Just their stupid poorly written automated AI system what locks you out. All my personal data (as I had a full trust on Microsoft) stored in OneDrive is just gone! Don’t trust their cloud ! “Empower ‘Every’ person and every organization on this planet to ‘Achieve More’ “. Yeah right ! They can better change the company vision to reflect their real value! Well, DUH! Why would ANYONE put their trust of their PERSONAL information into a VIRTUAL storage site which can EASILY be hacked into by ANYONE over keeping physical control over that same PERSONAL information!? After all, wasn't the cloud thing JUST hacked into back in JANUARY!? And now all kinds of regular people are being told their accounts have violated Microsoft's TOS? Really? Did they, or did the hackers put stuff into the accounts to make it LOOK like they violated TOS??? Just saying.

Microsoft Account Locked (Compliance Lock)

Reported

Anonymous

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
How will I retrieve my data and access my purchased and payed for licenses?
- Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
- Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
- Access to my Azure resources, connected to my MSDN subscription.
- My (payed) Skype-In phone number I use for my business.
- My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
- My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

222 answers

Anonymous

2020-02-12T10:52:31+00:00

Same is happening to all of us legitimate users, and Microsoft is not giving any attention...!!!
0 comments No comments
Anonymous

2020-02-18T09:50:05+00:00

Sorry for my delayed reply. They didn't tell me which file but I figured out later what happened....So, one year ago, someone posted a video on one of the many whatsapp groups that I'm in, I saw the video then, was terrible indeed, but I didn't care to delete it from my phone. So, when Samsung Cloud uploaded my phone content to onedrive, the problem happened.

I have never shared it still with any one. I've deleted it permanently once I got access again. So, while I am grateful for getting my access back, because data was actually a "part" of my life and this has been a scary experience, I was about to lose my mind on it . I still can't understand why Microsoft is treating customers in such a harsh manner. A warning message at the beginning would have been a better way. Microsoft , Please be good and grant back access to those people who trusted you on their life data.
0 comments No comments
Anonymous

2020-02-16T21:17:32+00:00

What was the violation? They tell you why they locked the account?
0 comments No comments
Anonymous

2020-02-12T11:05:30+00:00

They come back with the same “answer” that of “due to serious violation” account will not be restored. They don’t care and they don’t give anyone the real reason. Just their stupid poorly written automated AI system what locks you out. All my personal data (as I had a full trust on Microsoft) stored in OneDrive is just gone! Don’t trust their cloud!

“Empower ‘Every’ person and every organization on this planet to ‘Achieve More’ “. Yeah right !

They can better change the company vision to reflect their real value!
0 comments No comments
Anonymous

2020-02-13T01:49:45+00:00

They come back with the same “answer” that of “due to serious violation” account will not be restored. They don’t care and they don’t give anyone the real reason. Just their stupid poorly written automated AI system what locks you out. All my personal data (as I had a full trust on Microsoft) stored in OneDrive is just gone! Don’t trust their cloud!

“Empower ‘Every’ person and every organization on this planet to ‘Achieve More’ “. Yeah right !

They can better change the company vision to reflect their real value!

Well, DUH! Why would ANYONE put their trust of their PERSONAL information into a VIRTUAL storage site which can EASILY be hacked into by ANYONE over keeping physical control over that same PERSONAL information!? After all, wasn't the cloud thing JUST hacked into back in JANUARY!? And now all kinds of regular people are being told their accounts have violated Microsoft's TOS? Really? Did they, or did the hackers put stuff into the accounts to make it LOOK like they violated TOS??? Just saying.
0 comments No comments