Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-28T20:06:11+00:00

    Agreed and glad to see someone who is also frustrated like me. Microsoft support is famously awful....It sucks that I am able to say this so confidently, but I have never had a technical support ticket successfully completed by outsourced customer service agents. In the end though, that is the point.

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  2. Anonymous
    2020-10-28T19:42:09+00:00

    Interesting. Can you please kindly tell all of us where did you go to start the Microsoft complaint procedure? I can't seem to find the link URL.

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  3. Anonymous
    2020-10-28T18:07:03+00:00

    Hello, I've got locked out of my account . I'm just setting up my new PC . I'm not sure how or what I did to do lock my account . but I really need it to work like right now . If someone could help me PLEASE and THANK YOU,  Mcfarland Auto

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  5. Anonymous
    2020-10-05T08:23:00+00:00

    And don't you just love how no one you talk to even mentions the form exists? Lawyers on several threads say that they cannot legally block you from content without giving a reason. And a couple of people who sued got their accounts unlocked because Microsoft didn't want to disclose why they were locked. Dumbest interaction this month happened yesterday.  C.s. "Only online safety can tell you exactly why it was locked." 

    Me "Well then connect me with them."

    C.s. "There's no way for customers to have contact with them." 

    For me I assume it was transferring my stuff to my new Samsung phone. No idea what that did but it's the only change on my end.

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