Hi, When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place. When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped. It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement" . It also does not tell me how to retrieve my data. The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct. " I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services. What I would like to know is: How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason) How will I retrieve my data and access my purchased and payed for licenses? Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March). Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage) Access to my Azure resources, connected to my MSDN subscription. My (payed) Skype-In phone number I use for my business. My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies. My digitally purchased XBOX games and apps (not a priority) I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable. It's been 14 days now... Please help! Regards, Reinto_123

não estou conseguindo entra no meu email mais erro de vocês

What was your pattern? Drop a new one every time they close it? And do you mean the compliance lock form?

So I'm here to add to the number of people that have been having compliance issues with thier outlook accounts. (The message goes like Your account has been locked We've detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place. I've basically been locked out of my account since July and my account that has been locked is the account that I have used for +10 year for personal business and such. I've gone through every possible form (3 of them really, that normal one, the ascr one and and an internal escalation one). I've even called and hit numerous dead ends. I was told the recovery process is automated now and theres literally nothing that technical specialists can do except for running me back to the forms over and over again to reset my account. I'm pretty disappointed at the moment at Microsoft's lack of customer service too, I've literally had 10+ case numbers as well with zero resolution. Is there anyone out there with any sort of solution for this? Apparently it's a high volume issue so I would imagine something is done.

Just to update anyone going through same thing. My account has now been locked for over 6 weeks and i haven’t even heard back from the Online Safety Team. Anyone else on here had better luck?

How do I unlock my Outlook account?

Microsoft Account Locked (Compliance Lock)

Reported

Anonymous

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
How will I retrieve my data and access my purchased and payed for licenses?
- Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
- Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
- Access to my Azure resources, connected to my MSDN subscription.
- My (payed) Skype-In phone number I use for my business.
- My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
- My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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222 answers

Anonymous

2020-11-25T12:27:06+00:00

não estou conseguindo entra no meu email mais erro de vocês
0 comments No comments
Anonymous

2020-11-20T21:39:52+00:00

What was your pattern? Drop a new one every time they close it? And do you mean the compliance lock form?
0 comments No comments
Anonymous

2020-10-17T18:42:40+00:00

So I'm here to add to the number of people that have been having compliance issues with thier outlook accounts. (The message goes like

Your account has been locked

We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

I've basically been locked out of my account since July and my account that has been locked is the account that I have used for +10 year for personal business and such.

I've gone through every possible form (3 of them really, that normal one, the ascr one and and an internal escalation one). I've even called and hit numerous dead ends.

I was told the recovery process is automated now and theres literally nothing that technical specialists can do except for running me back to the forms over and over again to reset my account.

I'm pretty disappointed at the moment at Microsoft's lack of customer service too, I've literally had 10+ case numbers as well with zero resolution.

Is there anyone out there with any sort of solution for this?

Apparently it's a high volume issue so I would imagine something is done.
0 comments No comments
Anonymous

2020-08-07T21:28:08+00:00

Just to update anyone going through same thing. My account has now been locked for over 6 weeks and i haven’t even heard back from the Online Safety Team. Anyone else on here had better luck?
0 comments No comments
Anonymous

2020-07-24T19:54:46+00:00

How do I unlock my Outlook account?
0 comments No comments