Microsoft Account Locked (Compliance Lock)

Reported
Anonymous
2019-12-24T10:53:59+00:00

Hi,

When logging in to any Microsoft service I receive the message:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

When I follow the link and fill out the form I received the reply that I violated the Code of Conduct and won't be able to access the services anymore. Any charges to my linked credit card will be stopped.

It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

I'm pretty sure though I did not send SPAM or hosted/posted/shared inappropriate content. As for suspicious activity, I'm not sure what is included here, but I'm a basic user of the services.

What I would like to know is:

  1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
  2. This account has existed for 23 years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
  3. How will I retrieve my data and access my purchased and payed for licenses?
    • Hotmail email conversations (not a priority as I don't use it for email and my last email sent was from March).
    • Onedrive data, including pictures of the early days of my children's lives. (I pay for additional storage)
    • Access to my Azure resources, connected to my MSDN subscription.
    • My (payed) Skype-In phone number I use for my business.
    • My MCP ID and transcript. This is my professional learning transcript but also counts towards my company's Microsoft Parnter Network competencies.
    • My digitally purchased XBOX games and apps (not a priority)

I've called and chatted with support, local and world-wide, for different services, but all are receiving the same answer from the CDOC team, as can be found under ticket number ***removed for privacy***, which I find unacceptable.

It's been 14 days now... Please help!

Regards,

Reinto_123

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-07-08T11:50:36+00:00

    Hello , please help me i have the same issue , i had to make a new account in order to post here .

    I don't know why my account is locked , no one can help me at the support .

    I've did the reinstatement and compliance lock several time since 5 days now and  i receive no answer .

    Stange fact my actual account that i only use to contact the support ( no product xbox etc) has also been locked this morning but i was able to recover .

    I really need help to recover my primary account , i've biught so much games on microsoft store , i feel fhat i have been robbed ! 

    Please help me .

    I’m in the exact same boat. Account has been blocked for two weeks now. Haven’t heard back from the Online Safety Team yet. Judging by the experience of others on here, i think it’ll be several months before i hear back. Which for a company as big of microsoft, is shocking. And when i hear back, ill likely be told they wont be unlocking my account based on what others users have shared on this forum. I too only use my account for my xbox, nothing else. I have thoasands of pounds worth of games i no longer have access too. No idea why it has been locked in first place and  will probably never be told. Truly disgusting from Microsoft. There is cleary something wrong with there algorithm that is in charge of blocking accounts. I wish i chose PlayStation all those years ago

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  2. Anonymous
    2020-05-11T17:56:38+00:00

    Moving to google to

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  3. Anonymous
    2020-05-11T17:07:57+00:00

    someone is using my name in an email; ******@hotmail.com.  I was changing my Microsoft password this email came up and someone is using it without my authorization.  I only use gmail not hotmail.    penny bowling:  ******@gmail.com

    thank you

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  4. Anonymous
    2020-05-12T03:02:35+00:00

    Ya.... I got the same person.... complete **** 

    The problem is bigger than Microsoft.... going to Google is just as bad. 

    Time to start taking security seriously.... cloud = someone else's computer. 

    Only put on there what you need. 

    Switch your email to some place that has security.... and rights.

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  5. Anonymous
    2020-05-11T18:06:58+00:00

    On the 14/04/2020 an accout alwas locked out form incorect passwors.

    I have had 2 replies from the ocdc lot one talking about skype... i never complained about skype in that ticket.

    The other one was more high and mighty than god themselves with an instant dismissle of my question and ignoring me completely saying this is the last email. 

    its so fun to be stuck in another country with these problems. 

    why dont they tell us the violation. 

    Why dont they answer

    why cant we comunicate with them directly

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