emails from outlook to bigpond.net.au

Anonymous
2021-11-21T01:10:36+00:00

Emails sent using Outlook & outlook.com account (on HP Laptop, iMac & iPhone) to a family bigpond.net.au address are not getting through for last 3 days. Web-version does not appear to have this problem.

I'm not very tech so struggling with all the articles with similar messages & solutions.

Does anyone have a simple explanation/solution I could follow?

Delivery has failed to these recipients or groups:

"******@bigpond.net.au"
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: TYBPR01MB5533.jpnprd01.prod.outlook.com
Receiving server: TYBPR01MB5533.jpnprd01.prod.outlook.com 

"******@bigpond.net.au"
11/20/2021 1:42:45 AM - Server at TYBPR01MB5533.jpnprd01.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108)'
11/20/2021 1:36:53 AM - Server at bigpond.net.au (203.36.137.234) returned '450 4.4.317 Cannot connect to remote server [Message=421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108] [LastAttemptedServerName=bigpond.net.au] [LastAttemptedIP=203.36.137.234:25] OS0JPN01FT008.eop-JPN01.prod.protection.outlook.com'

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2021-11-23T22:08:29+00:00

    WHY IS MICROSOFT TAKING SO LONG TO RESOLVE THIS ISSUE???????

    NOT HAPPY!!!!!!!!!

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  2. Anonymous
    2021-11-23T22:16:01+00:00

    Yes agree Des,

    Glenn (Microsoft) are you able to undertake a more complete look into this it may or may not be a Bigpond issue but it is affecting Microsoft users in my case Hotmail. Any assistance is appreciated.

    Regards,

    Steve Hell

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  3. Anonymous
    2021-11-23T23:22:25+00:00

    I understand that the issue is that the emails are being sent to a server which is in Japan... and has blacklisted the emails and it is there that they are getting blocked.

    So there is nothing that we can do at our end to resolve this. Please assist Microsoft.

    thanks

    Kate

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  4. Anonymous
    2021-11-23T23:31:54+00:00

    thinking about Thanksgiving???

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  5. Anonymous
    2021-11-24T00:15:06+00:00

    Exactly the same problem here! Waiting for MS to fix?

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