emails from outlook to bigpond.net.au

Anonymous
2021-11-21T01:10:36+00:00

Emails sent using Outlook & outlook.com account (on HP Laptop, iMac & iPhone) to a family bigpond.net.au address are not getting through for last 3 days. Web-version does not appear to have this problem.

I'm not very tech so struggling with all the articles with similar messages & solutions.

Does anyone have a simple explanation/solution I could follow?

Delivery has failed to these recipients or groups:

"******@bigpond.net.au"
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: TYBPR01MB5533.jpnprd01.prod.outlook.com
Receiving server: TYBPR01MB5533.jpnprd01.prod.outlook.com 

"******@bigpond.net.au"
11/20/2021 1:42:45 AM - Server at TYBPR01MB5533.jpnprd01.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108)'
11/20/2021 1:36:53 AM - Server at bigpond.net.au (203.36.137.234) returned '450 4.4.317 Cannot connect to remote server [Message=421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108] [LastAttemptedServerName=bigpond.net.au] [LastAttemptedIP=203.36.137.234:25] OS0JPN01FT008.eop-JPN01.prod.protection.outlook.com'

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2021-12-02T23:37:23+00:00

    Microsoft can be very good on some aspects of assistance. When I first raised the issue back on 17 November I had a long phone call from the US initiated through the Help system wherein my system was checked but the fault not found or fixed. A second long phone call resulted in the same outcome - so they really did try to help. It was when it was elevated to technical support that the lengthy pauses in communication were present. The technical people don't do phone calls. The Microsoft support number in Australia takes you through a list of things and tells you all help is online, and then hangs up on you. It took me some time to find a number with a person on the end. This is not good enough to deal with rare complex issues such as this one has been. But the fact that it involved so many other users really does make one wonder about the benefit of these Community sites where the silence from MS was deafening. So high marks for the initial help, and it is great that it was finally fixed, but keeping the community in the loop needs a lot more attention.

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  2. Anonymous
    2021-12-03T02:00:26+00:00

    Thanks David, well said!

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  3. Anonymous
    2021-12-03T16:00:38+00:00

    Thanks Glenn and David

    REALLY glad this issue is now fixed. Let's hope it doesn't happen again. Have a great day!.

    regards

    Kate

    Hi Kate,

    As embarrassing as it may sound I've actually just been informed by our internal team about this being fixed as well. Slight delay as many have suspected due to a certain U.S. holiday.

    At any rate, I'll monitor this thread for the next 72 hours to se if anyone else here is still having the same problem that Kate has experienced. If you're issue is not part of the original issue Kate was contacting about I'll make your reply a standalone thread so you can get the help you need faster.

    Special shoutout to David Shx for his persistence. Thank you, sir.

    Respectfully,

    Glenn

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