emails from outlook to bigpond.net.au

Anonymous
2021-11-21T01:10:36+00:00

Emails sent using Outlook & outlook.com account (on HP Laptop, iMac & iPhone) to a family bigpond.net.au address are not getting through for last 3 days. Web-version does not appear to have this problem.

I'm not very tech so struggling with all the articles with similar messages & solutions.

Does anyone have a simple explanation/solution I could follow?

Delivery has failed to these recipients or groups:

"******@bigpond.net.au"
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: TYBPR01MB5533.jpnprd01.prod.outlook.com
Receiving server: TYBPR01MB5533.jpnprd01.prod.outlook.com 

"******@bigpond.net.au"
11/20/2021 1:42:45 AM - Server at TYBPR01MB5533.jpnprd01.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108)'
11/20/2021 1:36:53 AM - Server at bigpond.net.au (203.36.137.234) returned '450 4.4.317 Cannot connect to remote server [Message=421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108] [LastAttemptedServerName=bigpond.net.au] [LastAttemptedIP=203.36.137.234:25] OS0JPN01FT008.eop-JPN01.prod.protection.outlook.com'

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

48 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-11-27T00:54:09+00:00

    Did you get the feeling the Telstra/Bigpond helpline techs did not even want to know that other people were having the same issue nor keep track of the hisotry of the "open case"? No outlook emails coming to bigpond webmail either, so not an issue with having bigpond emails in windows outlook

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-11-27T00:33:32+00:00

    I have the same problem and it started at the same time last week as others have noted. I can receive from bigpond but my outlook emails are not received. They take about 24 hours to be rejected which is strange (after which I get the same notifications others are receiving). I have no problems with other domains. I've been on the phone to Telstra/Bigpond for what seems to be many hours and Telstra is adamant it is not their problem. I raised the senderscore issue with them and they claim it is caused by an Exchange server characteristic. I've raised this with Microsoft and currently I have an open 'Help' ticket on it. Everything points to an Exchange server problem but the technicalities are beyond me. Hopefully they will talk to Bigpond and sort it out between them.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-11-26T05:24:46+00:00

    Thanks Glenn

    After 2 days of "talking" to Telstra, they haven't found the issue and want me to pay to find what the problem is...which I am not willing to do since the cause of the problem hasn't been identified and they keep just telling me to add him (my husband's email address) to my safe list (that doesn't help!)

    I have a bigpond email address and am not receiving emails from my husband's outlook.com address. No problems with anyone else sending and receiving, and he is receiving all emails I send him.

    So I hope you are able to lead us all to a fixable solution.

    regards

    Alison

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-11-26T01:31:29+00:00

    Not sure what to do either.... it can't be a Sender Score issue, because, like you, I am just emailing from my outlook account to my husband's bigpond.net.au account (and I've had my email address for 4 years, and the husband' email address for about 20 years).

    Yesterday I also received a bounce back from optusnet.com.au. Let's hope Microsoft is doing something about it. I hope they respond to Glenn's message above.

    Hi Kate,

    I need to gather more information specifically for this issue of yours. So can you please reply to the private message I sent.

    Thanks.

    -Glenn

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-11-26T00:16:03+00:00

    I now have had an email bounce back from an address in France - nothing to do with bigpond....so it does really look like a hotmail issue.

    Was this answer helpful?

    0 comments