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Emails sent using Outlook & outlook.com account (on HP Laptop, iMac & iPhone) to a family bigpond.net.au address are not getting through for last 3 days. Web-version does not appear to have this problem.
I'm not very tech so struggling with all the articles with similar messages & solutions.
Does anyone have a simple explanation/solution I could follow?
Delivery has failed to these recipients or groups:
"******@bigpond.net.au"
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Diagnostic information for administrators:
Generating server: TYBPR01MB5533.jpnprd01.prod.outlook.com
Receiving server: TYBPR01MB5533.jpnprd01.prod.outlook.com
"******@bigpond.net.au"
11/20/2021 1:42:45 AM - Server at TYBPR01MB5533.jpnprd01.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108)'
11/20/2021 1:36:53 AM - Server at bigpond.net.au (203.36.137.234) returned '450 4.4.317 Cannot connect to remote server [Message=421 4.7.25 Temporarily rejected. Reverse DNS for 40.92.98.107 failed. IB108] [LastAttemptedServerName=bigpond.net.au] [LastAttemptedIP=203.36.137.234:25] OS0JPN01FT008.eop-JPN01.prod.protection.outlook.com'
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes ..it's working !
Wonderful..at last.....but what a journey to get it fixed when it never should have happened in the first place.
David you're a star! Thank you so much for persevering with Microsoft. My hotmail is talking with bigpond again now. Phew. Best regards
yep good for me too - thanks MS and again your persistence David
Thanks from me too.....mother-in-law and husband are reconnected. Hpe it stays that way.
Thanks to all those who helped in any way!
yep good for me too - thanks MS and again your persistence David
Hi all - I can now send to Bigpond - and be received. I hope all those affected have now also had their service fixed. Thanks to the MS folks who made it happen.