Cannot add Teams meeting to a single occurrence of a series

Anonymous
2020-08-06T17:20:04+00:00

Hello,

We have a new issue - when a Delegate tries to convert a single occurrence in a series to a Teams meeting she gets a message telling her she must convert the entire series to a Teams meeting.  (""This is one appointment in a series. To make it an online meeting, open the meeting series and try again.")

She does not want to change the entire series to a Teams meeting.

She states that she was able to do this until about a week ago.  When opening a recurring meeting, she would get prompted and choose the single occurrence then proceed to add the Teams meeting to this single event only.  

We are also in the process of moving users from Islands to Teams-only mode and I'm not sure if she was recently moved to TeamsOnly.

Same behavior as described in this locked & unanswered thread - except ours is a Win10 environment:  

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-change-single-occurrence-to-teams/296ae8c1-e293-40c1-baa0-7d5ac99590d6

Any thoughts are appreciated.

Thank you,

Brett

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-09-15T03:51:33+00:00

Just received an update from Microsoft:

Due to the popular demand Teams engineering team decided to re-enable this feature. According to Teams engineering team that they have reverted this feature on Sep 14th.  

Restart Outlook/Teams apps and check if there's any difference

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  1. Anonymous
    2020-08-16T15:07:35+00:00

    Hi All,

    Based on my research, then Teams meeting add-in might be affected if there is an Authentication Proxy in the network path of your PC and Teams Services, to check if it is the cause of your issue, I'd like to confirm if you could create new recurring Teams meeting in your Outlook client, any update is appreciated.

    Regards,

    Betty

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  2. Anonymous
    2020-08-13T14:08:04+00:00

    Hi Brett,

    I have a user having this exact problem too. I do wonder if it may be worth trying to uninstall teams and re-install it? The only thing I know that has happened recently with the user I have, is that someone reinstalled Office for her.

    Unfortunately I am unable to get hold of the user I am having this issue with to test.

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  3. Anonymous
    2020-08-13T13:59:28+00:00

    I agree. I had no problem scheduling one-off meetings in a series using Teams in July, but now all of a sudden there is an issue. I think it's a Teams problems and not an Outlook issue.

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  4. Anonymous
    2020-08-13T13:43:57+00:00

    Same for my user, they have shared calendars and are also a Delegate for several others.

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