The item cannot be saved because it was changed by another user or in another window

Anonymous
2020-03-13T16:11:30+00:00

I'm getting the error message below when save a draft email. I have IMAP account set up on Outlook 365.

"The item cannot be saved because it was changed by another user or in another window.  Do you want to make a copy in the default folder for the item?"

Thanks,

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2020-03-13T17:38:53+00:00

Hi Pittman,

Thank you for posting. This is known issue. Our Outlook team is actively investigating this problem. In the meantime, you may please use the workaround mentioned in the article Unable to save changes to a draft email in Draft folder for IMAP accounts

Regarding this we would truly appreciate your kind understanding.

Best regards,

Shyamal

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  1. Anonymous
    2020-12-24T05:44:04+00:00

    Not for me, I already had that setting enabled and been having the problem for a long time.

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  2. Anonymous
    2020-10-28T00:12:41+00:00

    Further to the foregoing.

    Today I downloaded pictures and the wouldn't save.

    But clicking the icon did work.

    Still inconsistent, but at least I have your work around for which I am grateful.

    Tanks

    John

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  3. Anonymous
    2020-10-21T23:46:45+00:00

    Hi Paul

    Thanks for your post.

    I went to try it out and Outlook was not acting in a consistent way.  I opened an item that I had not previously opened that I knew would contain pictures.  It opened with the pictures already downloaded. 

    As I have just had an Office update, I wondered if this had screwed up the setting.  Went to Options but I could not find where the setting is.

    I tried opening another email that I had not previously opened, but from a few days ago.  It opened without the pictures showing.  I downloaded them and then closed the item.  It did not ask if I wanted to save the pictures.  It just closed.  Opening it again and the pictures are there.

    I tried an even older email and it opened with the pictures downloaded.

    Tried another one.  No pictures.  Closed and opened.  Still no pictures.  Downloaded pictures.  Closed.  No message asking if I wanted to save them.  Opened again and there they were.

    As I say, this is not consistent.

    Thanks again, Paul

    Cheers

    John

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  4. Anonymous
    2020-10-12T02:07:40+00:00

    Hi Pittman,

    Thank you for posting. This is known issue. Our Outlook team is actively investigating this problem.

    Are you able to provide an update on the fix?

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