Account Locked through Violation of Microsoft terms

Anonymous
2020-03-03T08:59:37+00:00

Hello

My accounts have all been blocked  through a violation of Microsoft terms.  This has been applied to skype, xbox, one drive, email and so on.

I have no idea how i have violated terms.  What I do know is that my samsung phone, said I must transfer my back ups to one drive as they were discontinuing their service.  I did transfer the back up and then the violation was reported to me by Microsoft.  I cannot find anyone to discuss this with.

I have filed using the below advice that continues to show whenever I try to login, as per this message.

The message I receive on my account is:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

I have a reference number, but no way of following up.  can anyone advise?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-24T16:31:47+00:00

    Microsoft's failure to provide any specific information is a problem. My boys couldn't log into their profiles this morning. All it said was that there was a problem with their account, and to visit a website - no information about what the problem might be. No email from Microsoft. When I logged into their account online, a message confirmed their account had been locked for violation of Microsoft's terms. (?) Again, failure to provide any specific information is a problem - how do we remedy the situation if we have zero information about what the violation was?! We requested a code be sent to our phone, and with the code the account was unlocked, but it sure doesn't promote any trust. It seems our accounts can be blocked at any time and for no reason? Because if there was a reason, seems simple to inform your customer what the reason is. So frustrating - I've had similar issues with recovering Microsoft accounts in the past. The process is ridiculously cumbersome.

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  2. Anonymous
    2020-06-04T20:52:04+00:00

    How did you get them to send code?

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  3. Anonymous
    2020-07-23T05:36:32+00:00

    yo did you ever get ur account back? if so how long did it take. the same thing happened to me over a week ago and i havnt got it back yet.

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  4. Anonymous
    2020-08-16T21:30:27+00:00

    The same thing happened to me a month ago, and it took three weeks and multiple escalations for a robotic "account closed" message. My thread is here:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account-mso_win10-mso_365hp/microsoft-account-has-been-locked-for-almost-three/4f598f8d-2701-420e-b089-e0b72985ee81?messageId=c3fff585-c4ac-4492-9ca3-30e923eaa87e

    The only thing this could possibly be is inappropriate images that are automatically sync'd from Whatsapp groups to OneDrive. None that I've sent myself or asked to receive! Aside from that, I have no idea what it could be.

    The last time my Surface Pro had an issue a Microsoft store representative advised me to move all files to OneDrive, which I did, "so that if a Surface failed again I wouldn't lose anything". Then a few years later Microsoft lock my access to OneDrive! That includes some critical documents, music I've written, mortgage documents, company accounts, University course documentation and many years of photos, videos and more.

    I'm stunned that Microsoft apply zero humanity to what seems to be overzealous account-locking AI. If the lock is actually due to sync'd Whatsapp images and the AI is clever enough to detect ones that break the Code of Conduct, why not stop them being uploaded in the first place?!

    I hope those in this thread had some success in getting their data back.

    Best,

    Dan

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  5. Anonymous
    2020-09-30T21:25:04+00:00

    Same as me Shame on Microsoft

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