Account Locked through Violation of Microsoft terms

Anonymous
2020-03-03T08:59:37+00:00

Hello

My accounts have all been blocked  through a violation of Microsoft terms.  This has been applied to skype, xbox, one drive, email and so on.

I have no idea how i have violated terms.  What I do know is that my samsung phone, said I must transfer my back ups to one drive as they were discontinuing their service.  I did transfer the back up and then the violation was reported to me by Microsoft.  I cannot find anyone to discuss this with.

I have filed using the below advice that continues to show whenever I try to login, as per this message.

The message I receive on my account is:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

I have a reference number, but no way of following up.  can anyone advise?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-06-06T06:52:16+00:00

    I also got locked out of my Microsoft account due to supposedly "violating terms". (I haven't, I am not techy enough to even begin to do that). When I got locked out my PC instantly stopped working, screen went black mid email and now my PC will not restart AT ALL . Press the on button and nothing happens at all, black screen, no fans. Have got back into my Microsoft Account on my phone but my PC has totally died and can't get in it to reactivate my account.

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  2. Anonymous
    2021-06-06T07:13:28+00:00

    I also got locked out of my Microsoft account due to supposedly "violating terms". (I haven't, I am not techy enough to even begin to do that). When I got locked out my PC instantly stopped working, screen went black mid email and now my PC will not restart AT ALL . Press the on button and nothing happens at all, black screen, no fans. Have got back into my Microsoft Account on my phone but my PC has totally died and can't get in it to reactivate my account.

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  3. Anonymous
    2021-06-06T23:38:12+00:00

    Hi! I have been trying to get ahold of someone to help me. There's no real customer service anywhere and I'm quite anxious. This is the worst. I opened a new account and have sent no emails and received none so far but my account said the exact same as this guys. I haven't violated anything but it was locked. Sure,. It's since been unlocked but I want to know why and what content was there that got it blocked as I haven't even used it yet! In case I'm legally liable for anything. There has been so help anywhere

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  4. Anonymous
    2021-06-07T09:57:50+00:00

    Hi! I have been trying to get ahold of someone to help me. There's no real customer service anywhere and I'm quite anxious. This is the worst. I opened a new account and have sent no emails and received none so far but my account said the exact same as this guys. I haven't violated anything but it was locked. Sure,. It's since been unlocked but I want to know why and what content was there that got it blocked as I haven't even used it yet! In case I'm legally liable for anything. There has been so help anywhere

    Hey my experience is the same as yours. I got mine unlocked one time. Two weeks later they locked my account again. I fought with them for a month or 2. I had gotten an email from some **** stating that I had violated the ToS, and my account is not ever be reopened. She would not say what specifically I had done to deserve this. Here is a copy of the email I sent and their response.

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  5. Anonymous
    2021-06-07T10:02:30+00:00

    | | Dave Richardson <******@gmail.com> |<br>| --- | | Mar 17, 2021, 7:30 PM | | Reply | | --- | --- | --- | --- | | | to CDOC |<br>| --- | | Sirs,Can I please get my files from my I drive at least?  They are my corporate records, tax records, and lots of personal information. Twenty years or more.This is absolutely ridiculous. I assure you I am not smart enough to do whatever you say I did. I ask you to take a step back. I did nothing intentional to violate whatever. Please bestow forgiveness as God encourages.I think it is totally unfair that you did this without any training or classes to determine what was allegedly done wrong. Think about this: If our legal system could put u in jail with no explanation as to why they did it or what you did. That's exactly what you are doing. Not fair is it?I think your penalties are extremely harsh. I don't think it's fair for you to lock me out and not offer me an opportunity to copy 20 years of spreadsheets  to a new location. Have you refunded my purchase for office 365?Please be objective and not confrontational.David Richardson

    On Wed, Mar 17, 2021 at 6:37 PM CDOC Case Management <cdoccm@microsoft.com> wrote:

    Hi,

     

    We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement. https://www.microsoft.com/servicesagreement/default.aspx#3_codeOfConduct.

    Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed. 

    This represents Microsoft’s final communication regarding this account.

    Genesis

    Microsoft Online Safety

     

    _________________________________________________________________________________

     

    • Form: Concern: PROD
    • Customer Selection: I cannot access any Microsoft services using my Microsoft account
    • Locale: en-us
    • Customer Verbatim: I have never been told exactly what I did. I would like to know please.
    • Problem Type: I cannot access any Microsoft services using my Microsoft account
    • MISC: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36;browserLanguage:en-US;siteLanguage:en-us

    Ref:MSG1137889_kthgVUcfpUtxmMAegSBD | | ReplyForward | | --- | --- |

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