Account Locked through Violation of Microsoft terms

Hi I have an Outlook.com account.

It has now happened almost ten times that my account gets blocked because:

Hello Christo Bosch,

We noticed some unusual activity in your Outlook.com account. To help protect you, we've temporarily blocked your account.

Why are you seeing this?

Someone may have used your account to send out a lot of junk emails or something else that violates ourTerms of Service.

How can you unblock your account?

The fastest way to unblock your Outlook.com account is toverify your account.

If you haven't setup a mobile phone in your account, pleasecontact Customer Support.

Thanks,

The Outlook.com Team

I then go though the whole process to verify it with my cellphone number and a code that gets generated and it is unblocked/verified and then working again.

A week later and it happens again.

I have tried to make contact with someone at outlook to understand why this keeps happening but I only get to that AI app thing that is not intelligent at all. it is actually embarrassing that that is your means of providing technical support. That AI bot is useless.

Also nowhere can i find a customer support email address. Therefor I am writing here.

Could someone please explain to me why I keep on getting blocked for "unusual activity"? I do not use the thing for spam, send very little mails from it to one customer etc. But still on a regular basis get kicked out? It is really annoying to unblock it the whole time.

Could someone other than a bot assist please. (My account is in my Outlook App on y laptop and my Samsung S9 phone)

Regards

Christo

Hi Kates

I think I have tried almost all that is available through Google Searches.  All forums report back the same

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

Very Frustrating.

Regards

Paul

I am the latest victim, my account been locked since 28th November 2020. I have been directed to many channels to write in one after another.

At least 5 cases raised with one case Microsoft even shamefully replied that case been closed and ask for my rating.

I am stuck as an office 365 subscriber, my excel and words cannot be updated into the onedrive, shared onedrive been disrupted and personal vault been locked out.

Did anyone managed to get it resolve?

They're not going to unlock your account. They will tell you that it doesn't matter HOW the info got on your phone, just that it was on your phone and you then uploaded it to One Drive, thereby violating Microsoft's TOS. Ergo, they will tell you that your account is in violation and they "properly" locked your account and they will NOT give it back or unlock it. So you have just lost everything that they locked which sounds like your Xbox, One Drive, etc. Anything associated with your email and phone. LOTS of people are apparently going through this and have complained here. There are quite a few threads already existing here talking about the situation.

I think a lot of people mainly samsung users like me have had their accounts locked over pictures because samsung are closing their own cloud service. It's mad they don't give you a second chance seeing how majority of people don't read the rules surrounding pictures on onedrive because onedrive is the last place anyone would put pictures.

Same as me Shame on Microsoft

The same thing happened to me a month ago, and it took three weeks and multiple escalations for a robotic "account closed" message. My thread is here:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account-mso_win10-mso_365hp/microsoft-account-has-been-locked-for-almost-three/4f598f8d-2701-420e-b089-e0b72985ee81?messageId=c3fff585-c4ac-4492-9ca3-30e923eaa87e

The only thing this could possibly be is inappropriate images that are automatically sync'd from Whatsapp groups to OneDrive. None that I've sent myself or asked to receive! Aside from that, I have no idea what it could be.

The last time my Surface Pro had an issue a Microsoft store representative advised me to move all files to OneDrive, which I did, "so that if a Surface failed again I wouldn't lose anything". Then a few years later Microsoft lock my access to OneDrive! That includes some critical documents, music I've written, mortgage documents, company accounts, University course documentation and many years of photos, videos and more.

I'm stunned that Microsoft apply zero humanity to what seems to be overzealous account-locking AI. If the lock is actually due to sync'd Whatsapp images and the AI is clever enough to detect ones that break the Code of Conduct, why not stop them being uploaded in the first place?!

I hope those in this thread had some success in getting their data back.

Best,

Dan