Account Locked through Violation of Microsoft terms

Anonymous

Hello

My accounts have all been blocked through a violation of Microsoft terms. This has been applied to skype, xbox, one drive, email and so on.

I have no idea how i have violated terms. What I do know is that my samsung phone, said I must transfer my back ups to one drive as they were discontinuing their service. I did transfer the back up and then the violation was reported to me by Microsoft. I cannot find anyone to discuss this with.

I have filed using the below advice that continues to show whenever I try to login, as per this message.

The message I receive on my account is:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

I have a reference number, but no way of following up. can anyone advise?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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63 answers

Anonymous

2021-06-06T23:38:12+00:00

Hi! I have been trying to get ahold of someone to help me. There's no real customer service anywhere and I'm quite anxious. This is the worst. I opened a new account and have sent no emails and received none so far but my account said the exact same as this guys. I haven't violated anything but it was locked. Sure,. It's since been unlocked but I want to know why and what content was there that got it blocked as I haven't even used it yet! In case I'm legally liable for anything. There has been so help anywhere
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Anonymous

2021-06-06T07:13:28+00:00

I also got locked out of my Microsoft account due to supposedly "violating terms". (I haven't, I am not techy enough to even begin to do that). When I got locked out my PC instantly stopped working, screen went black mid email and now my PC will not restart AT ALL . Press the on button and nothing happens at all, black screen, no fans. Have got back into my Microsoft Account on my phone but my PC has totally died and can't get in it to reactivate my account.
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Anonymous

2021-06-06T06:52:16+00:00

I also got locked out of my Microsoft account due to supposedly "violating terms". (I haven't, I am not techy enough to even begin to do that). When I got locked out my PC instantly stopped working, screen went black mid email and now my PC will not restart AT ALL . Press the on button and nothing happens at all, black screen, no fans. Have got back into my Microsoft Account on my phone but my PC has totally died and can't get in it to reactivate my account.
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Anonymous

2021-06-02T15:30:46+00:00

I think I received an email reply from MS UK - it was sent to the email where all my other MS correspondence to the compliance lock is being sent but it did seem different from the usual MS reply

The gist was that there was nothing they could do but did give me links for having an XBox console banned & EU dispute link (http://ec.europa.eu/consumers/odr/ )- both are completely pointless as it is not my console that is banned & the UK is no longer in the EU !!
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Anonymous

2021-06-01T16:05:46+00:00

It was literally just a very short letter with my Hotmail and Gamertag asking for a review on why I had breached the MSA, I sent it ‘signed for’ and waited about two weeks before I heard anything.

You can Google both addresses, I’m at work on my phone so not easy to cut/paste at the moment, for the attention of customer services.
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