Account Locked through Violation of Microsoft terms

Anonymous

Hello

My accounts have all been blocked through a violation of Microsoft terms. This has been applied to skype, xbox, one drive, email and so on.

I have no idea how i have violated terms. What I do know is that my samsung phone, said I must transfer my back ups to one drive as they were discontinuing their service. I did transfer the back up and then the violation was reported to me by Microsoft. I cannot find anyone to discuss this with.

I have filed using the below advice that continues to show whenever I try to login, as per this message.

The message I receive on my account is:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

I have a reference number, but no way of following up. can anyone advise?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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63 answers

Anonymous

2020-05-09T05:32:47+00:00

Hi Paul,

Im in the same situation as you. You can also have a look at my story here:

https://answers.microsoft.com/en-us/outlook\_com/forum/oaccount-oother/microsoft-account-blocked-non-existing-customer/8f835137-bb77-4f10-9451-288d5b6337d6?messageId=9e6db66b-cb2f-46ce-98bd-90eaf8505cf7

Its been more than a month for me chasing them almost daily and no luck. Its amazing the lack of empathy from customer support. They behave like robots same the same generic paragraphs over and over again.

According to the article 15 of the GDPR you are on your right to download all the date stored by Microsoft. They have a month to answer that. Im taking legal action through the European Consumer Protection Agency and the Privacy Protection Agency in Ireland ( where MS HQ are located in the EU ).

Its very sad that after more than 30 years as a client ( in my case ) they treat us like that. Whats even better is that they charged me the Xbox game pass when the account was already blocked and I cant claim that money back.

The only explanation I have in my personal case that a weird video ended up on my OneDrive is that my whatsapp media folder was sync to my account (the app does it by default) and someone shared it in one of the many groups I have. Im 10000% sure I didnt share anything like they claim and I was not even aware of the content that they mention which I totally dislike and try to avoid as much as possible. I asked many times to tell me at least in what folder was the file located.

Hope we all find a solution to this nonsense. Im not going to give up.

I'm in the exact same situation.

At this point I don't want my account, but I want my Xbox account nback to at least migrate my friends, games In the new gamertag.

Because of this, I'm not buying the new Xbox at the end of year. I'm done with Microsoft, I had that account opened since 2001!!.

Lucky for me I manage to download from the old PC mails and sensitive information, but, I'm never buying Microsoft products again

It pains me the Xbox, but losing my game saves, everything because of the **** privacy policy is a total mess.

Sony does not do this!
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Anonymous

2020-04-30T10:54:20+00:00

Hi Paul,

Im in the same situation as you. You can also have a look at my story here:

https://answers.microsoft.com/en-us/outlook\_com/forum/oaccount-oother/microsoft-account-blocked-non-existing-customer/8f835137-bb77-4f10-9451-288d5b6337d6?messageId=9e6db66b-cb2f-46ce-98bd-90eaf8505cf7

Its been more than a month for me chasing them almost daily and no luck. Its amazing the lack of empathy from customer support. They behave like robots same the same generic paragraphs over and over again.

According to the article 15 of the GDPR you are on your right to download all the date stored by Microsoft. They have a month to answer that. Im taking legal action through the European Consumer Protection Agency and the Privacy Protection Agency in Ireland ( where MS HQ are located in the EU ).

Its very sad that after more than 30 years as a client ( in my case ) they treat us like that. Whats even better is that they charged me the Xbox game pass when the account was already blocked and I cant claim that money back.

The only explanation I have in my personal case that a weird video ended up on my OneDrive is that my whatsapp media folder was sync to my account (the app does it by default) and someone shared it in one of the many groups I have. Im 10000% sure I didnt share anything like they claim and I was not even aware of the content that they mention which I totally dislike and try to avoid as much as possible. I asked many times to tell me at least in what folder was the file located.

Hope we all find a solution to this nonsense. Im not going to give up.
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Anonymous

2020-04-23T07:56:26+00:00

locked out and blocked is different
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Anonymous

2020-04-23T07:56:01+00:00

I have to agree, I had a so called response after I asked for an escalation. Simply, you are in violation and we will not bill you in future. No reimbursement for existing funds on skype, xbox etc. Very disappointed by their performance and lack of explanation.

No assistance in finding out what was violated and how to avoid doing it again. large company with a who cares attutude.
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Anonymous

2020-04-23T07:40:19+00:00

this just happened to me and i just had to type the code the sent me via text and it unlocked my account
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