Account Locked through Violation of Microsoft terms

Anonymous
2020-03-03T08:59:37+00:00

Hello

My accounts have all been blocked  through a violation of Microsoft terms.  This has been applied to skype, xbox, one drive, email and so on.

I have no idea how i have violated terms.  What I do know is that my samsung phone, said I must transfer my back ups to one drive as they were discontinuing their service.  I did transfer the back up and then the violation was reported to me by Microsoft.  I cannot find anyone to discuss this with.

I have filed using the below advice that continues to show whenever I try to login, as per this message.

The message I receive on my account is:

Your account has been locked

We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

Unlocking your account

To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

I have a reference number, but no way of following up.  can anyone advise?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-03-05T12:52:00+00:00

    Hi Jude,

    I have had replies now from Microsoft.  It appears that after over 20 years of purchasing products from them and having a clean history.  I changed from Samsung Cloud to Microsoft onedrive as prompted by my phone, which then has backed up some whatsapp media

    • stuff sent to me and not what I would show my children either.

    This has been classed as a severe violation.  Perhaps in this day and age they should check the date stamp and sender details so that they can see who sent it and ban them instead.  I sent a reply but unfortunately I expect no answer and microsoft is too big to fight - little guy loses again.

    Regards

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  2. Anonymous
    2020-03-03T10:57:40+00:00

    Hi Kate's

    Sadly still refers me to the website which gives the same lock out message.

    Regards 

    Paul

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  3. Anonymous
    2020-03-03T09:30:32+00:00

    Hi Paul,

    I appreciate your reply.

    Have you already tried recovering your account and resetting your password? You might wanna try this.

    https://support.office.com/en-us/article/unbloc...

    Kates

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  4. Anonymous
    2020-03-03T09:25:42+00:00

    Hi Kates

    I think I have tried almost all that is available through Google Searches.  All forums report back the same

    Your account has been locked

    We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

    Unlocking your account

    To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

    Very Frustrating.

    Regards

    Paul

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  5. Anonymous
    2020-03-03T09:11:06+00:00

    Hi Paul,

    Thank you for participating in the Microsoft Community. I'm Kates, an Outlook.com user and an Independent Advisor. I'm sorry to hear about the issue. Let me see what works for you.

    To know more as to why your account has been locked, you may check the link below and do the needful in unlocking it.

    https://support.microsoft.com/en-us/help/13956/...

    All the best,

    Kates

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