Error code 80090016 Trusted Platform Module has malfunctioned.

Hello Everyone, 

Much like all of you in this thread I am here for the same reasons. I am a relatively new admin at my current org. and our department has been trying to get to the bottom of this for some time now. We've exhausted a lot of time and effort and it seems as though much like all of us I've ended up on this thread to no acceptable resolution. 

Im seeing many how-to guides on bandaid fixes for this issue but can anyone truly verify what the cause of this is? One of the first steps in troubleshooting and problem solving is the ability to recreate the issue. My question and input is, has anyone been able to recreate the issue on demand? If so, would you be willing to share how to cause this error or what causes this error? These TPM issues have been happening sporadically across my environment. Our hunch is that its related to a windows update, because I find it hard to believe Dell is sending out computers with ticking time bomb TPM chips. 

Furthermore to add a little bit of value to my post, the steps ive taken to resolve this issue as a band-aid fix, is to rename the ADD Broker folder by appending a .old to the end of it, removing the office creds from control panel, removing a regedit folder, and rejoin the computer to our domain so that the end user can reset their PIN. Any additional information in order to prevent this from happening would be great.

Microsoft anything?

Przemysław Janus & Manuel Carmona (info)thanks for letting me know. I'll pass the feedback further and as mentioned once I get an update, I'll write you back.

Absolutely agree

Dear Microsoft, please help ordinary users (not pros) to solve the issue.

thanks!

Hi Aurelia.

I have done step 1 with the assistance of an Office 365 rep but  the remedy does not appear to work as office keeps requesting passwords. We cleared the accounts and added them up all over again.

She referred me to this article: https://docs.microsoft.com/en-us/windows/security/information-protection/tpm/initialize-and-configure-ownership-of-the-tpm  

The article above is published for IT professionals . I am nervous about changing anything that may render my laptop unusable. On the other hand , I work doing demos for clients, if I am locked out of my windows apps or outlook and unable to access meeting url's, there's a possibility I may end up losing my job.

Is there more specific and accurate information Microsoft  could provide to remedy this problem?

Best regards,

Manuel

Hello Aurelia,

Do you mean trying all the steps, or just some?

I can see this is impacting users in a big way. I depend on my PC to work and this error code 80090016 TPM is causing me a big inconvenience.  I am being logged out constantly from my accounts. This happened after a windows update which I have now removed but it hasn't solved the TPM issue.

Can you please share any news about when this problem will be fixed? Can users fix it themselves?

Some assistance would be greatly appreciated.

Manuel