Hi. All of a sudden approximately 4 days ago, 'Settings' in my Outlook/Hotmail. will not open! When I click on that clog wheel in the upper right corner, the 'Themes' page takes about 45 seconds to load. That's your 1st red flag. Then when I click on 'View All Outlook Settings' at the bottom of that pane, and it goes to Settings Menu, by default it goes to 'Layout'. That loads and loads and loads and loads, but never loads. When I click on 'Junk Email' tab on the menu, it also just loads and loads and loads FOREVER! It never loads. Even after 10 minutes. What is going on?? It's strange. I would always block the domain of spam that came in. The most effective spam control strategy I've ever found! I can no longer do that! Pisses me off. Here's what I've done so far: Spoke with Microsoft Support Chat, twice. They've offered no viable solutions. One guy even suggested I back up all my data on an external hard drive and reinstall my OS! ****?? Ummmmm, no. Uninstalled and reinstalled Chrome. Didn't work. Went in to Control Panel/Programs and tried to repair Microsoft Outlook by right-clicking on it and clicking on Repair. It's not listed. Went to 'Turn Windows Features On or Off' in Programs. Turned on IE8 and turned off Games and Tablet PC Components (Don't use them. It's extraneous.) Cleared cache. Ran SuperAntiSpyware and Malware Bytes. Ran CHKDSK in Command. Tried System Restore TWICE to a date prior to this glitch. Didn't work! Ran System Repair. That's all I can remember. What is going on?? I cannot be the only one here?? I'm running Windows 7 Ultimate and have latest Chrome version. (Maybe I should download an older version of Chrome? I thought about that.) I'm going to run System File Checker tool today. I'll check back. Thanks.

I have exactly the same problem. I've been fighting with it for the last 5 hours. Now I know it's not me, I'll park it and hope it gets resolved asap.

I noticed it only happens on Chromimum based browsers so Chrome and the new Edge. On Firefox it works flawlessly. I thought it might be a tracking thing but it doesn't seem to be. I turned off all tracking protection on Firefox and it still worked fine.

i can confirm that currently it's not possible to configure Custom Domain in Outlook.com settings. However, I'm still receiving emails through my previously configured custom domain. If this feature will be out, there is no point for me of having a Microsoft Subscription.

Yep, same issue here across multiple web browsers and laptops

'Settings' in Outlook/Hotmail No Longer Opens

Anonymous

Hi. All of a sudden approximately 4 days ago, 'Settings' in my Outlook/Hotmail. will not open! When I click on that clog wheel in the upper right corner, the 'Themes' page takes about 45 seconds to load. That's your 1st red flag. Then when I click on 'View All Outlook Settings' at the bottom of that pane, and it goes to Settings Menu, by default it goes to 'Layout'. That loads and loads and loads and loads, but never loads. When I click on 'Junk Email' tab on the menu, it also just loads and loads and loads FOREVER! It never loads. Even after 10 minutes. What is going on?? It's strange. I would always block the domain of spam that came in. The most effective spam control strategy I've ever found! I can no longer do that! Pisses me off. Here's what I've done so far:

Spoke with Microsoft Support Chat, twice. They've offered no viable solutions. One guy even suggested I back up all my data on an external hard drive and reinstall my OS! ****?? Ummmmm, no.
Uninstalled and reinstalled Chrome. Didn't work.
Went in to Control Panel/Programs and tried to repair Microsoft Outlook by right-clicking on it and clicking on Repair. It's not listed.
Went to 'Turn Windows Features On or Off' in Programs. Turned on IE8 and turned off Games and Tablet PC Components (Don't use them. It's extraneous.)
Cleared cache.
Ran SuperAntiSpyware and Malware Bytes.
Ran CHKDSK in Command.
Tried System Restore TWICE to a date prior to this glitch. Didn't work!
Ran System Repair.

That's all I can remember. What is going on?? I cannot be the only one here??

I'm running Windows 7 Ultimate and have latest Chrome version. (Maybe I should download an older version of Chrome? I thought about that.)

I'm going to run System File Checker tool today. I'll check back.

Thanks.

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Anonymous

Interesting. I have never had any extensions enabled in MS Edge. Just the same, I did check to see if the Inbox Rules would load in a reasonable time. Sure enough, things appear to be back to normal. Time will tell.

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44 additional answers

Anonymous

2020-05-24T14:08:44+00:00

I have exactly the same problem. I've been fighting with it for the last 5 hours. Now I know it's not me, I'll park it and hope it gets resolved asap.
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Anonymous

2020-05-24T13:42:13+00:00

I noticed it only happens on Chromimum based browsers so Chrome and the new Edge. On Firefox it works flawlessly. I thought it might be a tracking thing but it doesn't seem to be. I turned off all tracking protection on Firefox and it still worked fine.
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Anonymous

2020-05-21T19:20:14+00:00

i can confirm that currently it's not possible to configure Custom Domain in Outlook.com settings. However, I'm still receiving emails through my previously configured custom domain.

If this feature will be out, there is no point for me of having a Microsoft Subscription.
Was this answer helpful?

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Anonymous

2020-05-21T18:37:22+00:00

Yep, same issue here across multiple web browsers and laptops
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