Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
This does not work.
Microsoft support sucks
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Anonymous
I am paying for Office. I can't use it properly. My One Drive files are deleted and I can't add any files. And I can't get Microsoft to communicate with me through the chat and phone links.
This is very bad customer service!
Outlook | Web | Outlook.com | Account management, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
67 answers
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Anonymous
2021-08-14T15:03:54+00:00 -
Anonymous
2021-08-14T15:12:04+00:00 You need to request a call
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Anonymous
2021-08-14T19:16:56+00:00 I did end up speaking with someone, but it took me days to figure it out. Go to support.microsoft.com/contactus. Then type into the box "talk with someone," scroll down, enter your product (in my case it was Microsoft 365), then check Tech support, then call me. Apparently Microsoft has no incoming phone lines, however they employ tech support personnel (in my case the gentlemen was in Nicaragua) who will call you back.
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Anonymous
2021-08-14T20:34:52+00:00 Thank you!
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Anonymous
2021-08-15T02:30:48+00:00 It does not work. Could you post an actual link? When I search "virtual agent," I get taken to a page that says "Looking for help?
We've taken down the support experience you were looking for, but there are many more ways to get help. Try one of these support sites for issues with Microsoft products." And then it's back to that same lousy "Contact Microsoft Support" which doesn't let you CONTACT anyone. It's just more links to infinite articles and posts. That is NOT support. I was wrong to leave Apple and I'm going back. Because they have phone numbers and humans who answer and actually do help.