Microsoft support sucks

I could not agree more and think that Microsoft just doesn’t care and is taking a calculated risk that they’ll gain more customers than they will lose by neglect. It strikes me that every other company that I use —including Apple, Amazon, Verizon, Google and all the streaming services — make it very easy to reach customer service by phone or chat. Microsoft is alone in providing no service whatsoever but taking your money gladly

Sure....you can get a number for 'your corner of the globe' but that won't do you any good. I dare you or anyone else to be able to get a live human being at Microsoft to talk to you. Microsoft has been going downhill for some time now and it's too bad because I prefer Windows over Apple any day of the week. But sadly, I've begun the transition to Apple - which means replacing 3 computers, a tablet and my smart phone. I'm an I.T. professional for over 30 years and I never thought I'd see the day where I'd switch to Apple - but here I am and here I go. The reason why is obvious: Apple supports its products. Unless you're a mega-corporate user, Microsoft doesn't want to talk to you. This is because they license their O/S to various manufacturers. Part of that licensing agreement is that the manufacturer has to give you support. But even in the case where one buys software from Microsoft directly - one still has a daunting task ahead of them to try and get someone from support on the phone. And don't be foolish enough to write this off to COVID because I've seen this downhill trend with Microsoft Support (an oxymoron) happening long before the pandemic started. Microsoft, like most American corporations, continue to fatten the pay grade and bonus structures of upper management while the peons (and customer) below suffer for those excesses.

I leave you with this thought: In recent history we've heard the term "too big to fail" - and now I've taken poetic license and rephrased that adage: Microsoft, like AT&T and many other over-sized conglomerates, have become "too big to succeed".

Is anyone at Microsoft listening? I highly doubt it. But as market share erodes and ground gets lost to Apple, the brain trusts in the hallowed halls of Microsoft will be sitting there scratching their heads like a bunch of Resus monkeys wondering how it happened - and then continuing on to dismiss it since they'll get their bonuses and golden parachute bail outs regardless of whether the business succeeds or fails.

Like everything else in America these days, the corporate 'culture' (if one could even call it that) is becoming increasingly dysfunctional by the second.

My father used to say that common sense isn't so common. As always dad, you were right.

This doesn't work anymore. The ONLY option is chat. I've been waiting for someone to "...be with me shortly" for over 45 minutes now!

THE WORST EVER! Waiting for days on end for a "tech support" rep that doesn't know what <removed> is going on ... XXX