Microsoft support sucks

Over a year later and I still go to geek squad for help because they’ve done more for me than Microsoft tech support EVER could in a million years. You can’t call anyone and virtual support doesn’t help at all for deeper specific issues. My PC hasn’t worked properly for months because some idiot tech support agent made me do a bunch of things that messed up my PC. I don’t know how these things work so I trusted her. These people don’t get paid to help you, they get paid to answer the phone. DO BETTER MICROSOFT

Sorry to hear of your troubles - but am not surprised. Sounds like there are other things going on with the PC. A good local tech might be able to help (I repair pc's for a living). Regardless, MS should be supporting you. Have you tried to reach out to support for the the MS store? I am not sure how one would go about doing so but I do believe they have support just for the store - but I'm not certain of this.

At the very least you can request a refund for anything you purchased. If they won't grant it then take it up with your credit card company - assuming you used one to make the purchase.

Problem with MS is that they are a licensing company that publishes software for other manufacturers to us on their systems (with MS Surface products being the one and only exception to this - to my knowledge) . That puts the onus on the manufacturers for support - at least in theory. Nevertheless, once that warranty is over - it'd be nice if MS would step and do the right thing by offering support just for the O/S. But none of that is true in your case because you purchased an app from their store. Seems to me either the publisher of the app itself or MS should be willing and able to step in and lend some support. You're right - nowadays it's all about the money grab. Grab it and go - seems to be the new business model in America.

Apple, on the other hand, is the publisher of the O/S AND the manufacturer of the system onto which that O/S is installed. A one stop shopping experience, if you will. That makes all the difference. Even during the pandemic I had no problem reaching apple support. And never - NEVER - have I ever heard an Apple rep first determine whether or not the machine was still under warranty until they would/could talk to me. Yes, if it's a hardware issue and it is out of warranty then any repairs are at the cost of the consumer. But that's been a rare event in my experience. And regardless, there's always someone to TALK to that will usually guide you in the right direction, warranty issues notwithstanding.

Good luck to you my friend. Wish I could've been of more assistance.

Come here to add my 2 cents. Bought Minecraft windows edition a year ago when I bought my vr headset and it still hasn't managed to install due to the terribly optimized microsoft store. And now on top of that I can't use the game pass I just bought because my pc keeps crashing during the windows update. The support is shocking. Yet I come on here and I'm having more products pushed my way. It's all about bloody money and then you're on your own

FYI Follow Up:

I am duty bound to report the good as well as the bad. So here's the good. My most recent Microsoft chat session of earlier this morning resolved my issue of newly added files not being put in alphabetical order. Existing files were in correct order but as of a week ago (after an update me thinks) any folders I'd add to any one of my 3 email accounts registerd in the Mail app would NOT get put into the correct alphabetical order. The chat representative I dealt with earlier today suggested a simple fix which worked: Uninstall, reboot, reinstall app. Simple fixes are my preferences for all of life's problems (big or little) and I am grateful to Tommy, my chat representative, for having the wherewithal to suggest this simple fix. As a retired I.T. professional I must admit that I feel more than just a little foolish for not thinking of this run-of-the-mill remedy. I am clearly getting rusty...

Anyway - gotta report it when something goes right - and it did today.

Cheers.

Thanks paulabutler1 for taking the time to offer your opinion and insights. Yes, sadly, this seems to be the wave of the future with many large corporations. More and more companies are putting the onus on the customer to resolve their own problems. And being a retired I.T. person with many additional working years of experience in customer service, I can totally understand the need to shift the customer service paradigm towards the 'self service' realm as so many customer requests can truly be solved on one's own. Yet my situation with the Mail app in Windows 10, like so many other issues with Microsoft products, cannot be solved by me along - in spite of my best efforts.

I always tell people to make their opinions heard in the only way that most corporations will hear - via their checkbooks. This is why I do not intend to upgrade any of my 3 computers to windows 11. Nor will I be purchasing another Android phone (don't even get me started on Google's lack of customer service, who profits off the sharing of our information with advertisers but gives customers ZERO support).

So, I've already decided to reward good behavior by switching to Apple (they always answer their phones and NEVER do the tell you that your product is out of warranty - even when it is). So, sadly, it's so long to Microsoft and Android (Google) but the loss of my business is their own neglect. I wish more people would exercise their rights in this way. I cannot, with a good conscience, continue to reward (in the form of patronage) bad corporate behavior and policies. Apple will now get ALL my business - not so much out of spite but more because they deserve it as they offer easy-to-access support for ALL their products. Wish I'd made the switch sooner.

Thanks again for taking the time to weigh in on the subject. It's always nice to know that I'm not alone nor the only one who feels the pain of neglect when it comes to the lack of support on the part of these very-profitable corporations - who've become that way off the back of loyal customers. Well, my loyalty is about to shift.

As I've asked previously: Is anyone at Microsoft listening? Does anyone at Microsoft REALLY care? My answer to both is "I doubt it".

Mark