Microsoft support sucks

Anonymous
2020-08-15T14:00:05+00:00

I am paying for Office. I can't use it properly. My One Drive files are deleted and I can't add any files. And I can't get Microsoft to communicate with me through the chat and phone links.

This is very bad customer service!

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

67 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-01-02T16:47:54+00:00

    I agree!

    I've tried to access the familys settings and it just doesn't work the help is useless

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-12-27T16:48:52+00:00

    One should never let Microsoft update your system. What Microsoft puts in your system f...ks it up even more. Rule: do not allow Microsoft to update

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-12-27T15:58:59+00:00

    i just installed windows 11 and i hate hate hate it!!!!!!!!!!!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-12-24T23:51:39+00:00

    Sorry to hear of your difficulty and I totally understand and feel your frustration with Microsoft.

    Yes, I think Microsoft has really shot itself in the proverbial foot by moving their support online. They might as well just have discontinued support altogether - at least that would set up the customer with accurate expectations.

    A word to the wise: I've been making, installing and repair computer systems (and peripherals) for many years and if there's one thing I've learned about Microsoft's "new and improved' versions of their Windows operating system it's that to NEVER, EVER jump on the upgrade bandwagon - not at least for the first nine months after its release date. To do so is volunteering to be one of their beta testers (in my opinion). But alas, you took the plunge so one can't look back at that point. At least with Windows 10 they offered pretty good transitional support - I guess those days are now over.

    I'm telling ya' - Apple is going to see a lot of people make the switch as a result of the lack luster (translation: non-existent) support experience Microsoft offers.

    Is anyone up in Microsoft's ivory tower listening?! I doubt it.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-12-23T21:03:23+00:00

    I was brightly informed that Microsoft has moved its Technical Support Online...

    Wow. Great move. I bought a very expensive laptop. I immediately upgraded me to Windows 11. Fine. I used a Migration app to move some of my data from old to new. OneDrive ignored the old settings. Went mad and locked up trying to sync all of my files. Eventually I had to uninstall it to get my machine back into my control. Now the App does not work properly (what a shock) since I chose NOT to spend more money with MS.
    I used the online chat "support" since we have NO other option.

    Did I get resolution? Of course not.
    Was I satisfied, Was it Easy? No.

    Should I continue to spend with Microsoft? No. I am surely not enthused to do so ever again.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments