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I am paying for Office. I can't use it properly. My One Drive files are deleted and I can't add any files. And I can't get Microsoft to communicate with me through the chat and phone links.
This is very bad customer service!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I concur. I build my own PC's and upgrade parts ALOT. After so many upgrades I have to contact Microsoft because I cant activate my Windows. They are so F'ing worried I am going to cheat them. Jack-asses to be sure. And yet I overpay for their beta garbage. That they quit supporting and force me to buy another beta.
I think your lament is an all-too-common one for many folks.
It's like I always say to my clients.... Let your voice be heard via your checkbook.
I am no longer buying Windows based products even though I prefer pc over mac. However, that being said, good customer support/service trumps everything else which is why Apple is going to be getting my business from now on. Microsoft is a licensing company that publishes software (and not the other way around). Yet many of their products and services are purchased directly by consumers from Microsoft and still they fail to honor their commitment to these customers as well. I get it. I feel your pain. But as I said, let our voice be heard via your checkbook. I'm migrating all my systems over to MAC. I realize this may not be possible for many but that's going to be my ultimate solution.
Best of luck.
55 minutes on a support chat to remove a family member from my Microsoft Family account. The support person typed 8 lines, and have not even started to try to solve the problem yet.
All of the chat is obviously copy/paste text and contain broken English that I am barely able to understand.
How does Microsoft actually help anybody?
This is the worst customer service I have ever had in my life. Zero percent chance I ever use my Microsoft account for anything ever again.
Microsoft has no support and that's bad. Google is even worst than Microsoft. Google is the worst at everything. Google really sucks
I wouldnt say it sucks. I would say that they dont have any support. 1st it was their bad design that led me to make mistake. 2nd it is their bad design that doesnt allow me to fix my mistake. 3rd it took long time to even find way to try to contact them. 4th I have been waiting for over 1h for someone to connect my chat. I basically cant use my email that I have had for over 15years and I cant get any help.