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I am paying for Office. I can't use it properly. My One Drive files are deleted and I can't add any files. And I can't get Microsoft to communicate with me through the chat and phone links.
This is very bad customer service!
Managing personal Outlook.com account settings, security, and privacy
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We are only fellow users and have nothing to do with support.
You can call the number for your corner of the globe and report your issues to them.
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers